United States Postal Service

2.7
187 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 140 S Center St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
140 S Center St, Rexburg, ID
83440, United States

Hours

Reviews

2.7
187 reviews
5 stars
65
4 stars
12
3 stars
3
2 stars
11
1 star
96

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff like Justin and Chad, there were numerous complaints about rude and unhelpful employees, particularly regarding passport services.

Delivery Issues

Several reviews highlighted problems with package delivery, including lost packages, incorrect deliveries, and poor communication from staff regarding delivery status.

Mixed Experiences

Customers reported a wide range of experiences, with some expressing satisfaction with the service and others feeling frustrated by long wait times and inadequate assistance.

Staff Attitude

There were consistent mentions of staff attitudes varying greatly, with some employees being described as cheerful and helpful, while others were noted for being condescending and dismissive.
  • JL
    Jessy Lundell
    3 days ago
    5.0
    Justin was super nice, super helpful, and super fast. Thanks!!!
  • RP
    Renee and Randy Parkinson
    Dec 24, 2025
    1.0
    I usually have a great experience with USPS. They failed me this year. My package was scheduled to arrive on December 15. It has not arrived yet. It left Kansas City on the 15th at 1:02 AM. Columbia is only 2 hours away from Kansas City. I could have walked there in less than 9 days. I am very disappointed!
  • DM
    Disco Melon
    Sep 30, 2025
    5.0
    Edit: recently left a 1 star review. The person behind the counter was so nice and helpful, that I feel my previous review was unwarranted. This location is actually great, it's the postal service policies I had a problem with, not this location.
  • CC
    ColewithanS
    Sep 9, 2025
    5.0
    Great post office! No problems the last time I sent a package a few months ago. I asked for some cardboard recently and they gave me a bunch for free. Good, small, and solid USPS Store.
  • IW
    Isaac Workman
    Jan 25, 2023
    1.0
    Like many post offices, the customer service was terrible.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.