United States Postal Service

2.1
283 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 405 N Greensferry Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
405 N Greensferry Rd, Post Falls, ID
83854, United States

Hours

Reviews

2.1
283 reviews
5 stars
66
4 stars
14
3 stars
6
2 stars
6
1 star
191

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individual employees like Doug and Victoria for their exceptional service.

Delivery Issues

Numerous complaints were made regarding frequent misdeliveries, lost packages, and overall unreliability of mail delivery.

Facility Conditions

Some reviews noted issues with the physical conditions of the post office, including long wait times and malfunctioning self-service machines.

Mixed Experiences

While some customers reported positive experiences, others expressed frustration with the inconsistency of service and delivery.
  • CB
    Cindy B
    Dec 23, 2025
    3.0
    Being a resident a year I haven't had any problems with delivery. The workers inside have been great. However, I have fallen twice stepping over the curb to get onto the sidewalk. Not only is it high but has a raised ledge. Last time, in October, a man helping me get up said he had seen 2 Other people trip over the sidewalk. What's it going to take to get this faulty construction revised?!
  • BH
    Brandon Howe
    Dec 22, 2025
    1.0
    Went in to find out which mailbox is mine in a cluster group (just moved). The lady informed me they have no idea how to tell who's is who's. Not sure how they deliver ANYBODYS mail if this is the case.
  • NS
    Nunyabness Stillnunyabness
    Dec 3, 2025
    5.0
    I have had nothing but good interactions with the people here. They solved my problem quickly. I couldn’t get my old post office to even answer the phone. Thank you so much for your help
  • JW
    James Weaver
    Nov 26, 2025
    5.0
    The crew at the post office rock all day long with a smile. Even with the amount of growth in this area that makes dealing with the public unbearable at times, they kill it with a sense of gratitude! People that deal with the public all day long with a smile while doing things to the best of their ability should be given a metal and a hug! It sucks waiting in the long lines, but its always enjoyable when you get to the counter and welcomed with a caring smile like they give!! Thank you for all that you do!
  • DP
    Deirdre Paige
    Nov 25, 2025
    1.0
    They constantly deliver my mail to the wrong address. Its impossible to file a claim on their website and they never take responsibility. I think you should endeavor to hire mail delivery people who can read addresses. This is probably the 12th time I've had a package misdelivered and USPS customer service is useless.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.