United States Postal Service

2.1
275 reviews

About

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Visit your local Post Office™ at 405 N Greensferry Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
405 N Greensferry Rd, Post Falls, ID
83854, United States

Hours

Reviews

2.1
275 reviews
5 stars
61
4 stars
14
3 stars
5
2 stars
6
1 star
189

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees like Doug for going above and beyond.

Delivery Issues

Numerous complaints were made regarding misdelivered packages, lost mail, and inconsistent delivery schedules, leading to significant frustration among customers.

Efficiency

While some customers noted quick service at the counter, others reported long wait times and inefficiencies in package handling and delivery.

Communication Problems

Customers expressed dissatisfaction with the inability to reach the post office by phone and the lack of updates regarding their mail and packages.

Overall Satisfaction

The overall sentiment is mixed, with some customers having positive experiences while many others reported serious issues with service reliability.
  • KD
    Kater Danford
    Nov 14, 2025
    5.0
    Victoria Day is courteous, helpful, professional and the BEST MAIL CARRIER EVER! Suffice to say oftentimes Postal Workers get a “bad wrap.” I applaud our Post Falls team with folks like Victoria you get a “stellar wrap,” from me. Victoria cares, she just delivered a month’s worth’s worth of mail with the biggest smile. So glad we got back in time to say thank you and congrats on her new permanent positive. The USPS is lucky to have her! She’s going to be a roving carrier so if you have the chance to meet her just know she’s extra special.
  • LO
    L O
    Oct 9, 2025
    1.0
    It's not just the unreliability and lack of accountability, now they have a lame smiley face as your checking out at the point of sale for you to select. To choose if you liked your service or did not, while the postal person has not yet competed the transaction. Who's going to choose the red smiley face, indicating not good service, with the postal person watching you and already behaving unhappy? Isn't it enough to look at your online reviews? The 2.1 stars IS your clue.
  • AS
    Amanda Schuller
    Sep 29, 2025
    5.0
    Doug was super kind and helped us stop mail for our deceased mother in law. We truly appreciate the kindness we were shown during such a tragedy. This post office is so fast and efficient!
  • JK
    JANELLE KRUPKE
    Sep 8, 2025
    1.0
    Cannot redeliver packages because they don't know if a parcel box will be available. By this logic they cannot deliver anything. What a joke.
  • LS
    Laura Schmidt
    Aug 27, 2025
    5.0
    The service was excellent, great parking, easy to find

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.