The UPS Store

3.8
224 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1988 in Pocatello offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Across From Jamba Juice- Next To Safelite.

Details

  • DeliveryNot available

Location

The UPS Store
1110 Yellowstone Ave, Pocatello, ID
83201, United States

Hours

Reviews

3.8
224 reviews
5 stars
144
4 stars
9
3 stars
11
2 stars
5
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Gage and Bard for their exceptional service.

Staffing Issues

Several reviews highlighted concerns about understaffing during busy times, leading to long wait times for customers.

Mixed Experiences

While many customers had positive interactions, some reported rude or unhelpful service from specific employees, indicating inconsistency in customer experiences.

Parking and Accessibility

Customers noted issues with limited parking and the need for improvements in the parking lot, which has been a long-standing concern.

Efficiency

Despite busy periods, many reviews mentioned quick service and efficient handling of shipping and returns, contributing to a generally positive experience.
  • LL
    Linda Lachappelle
    4 days ago
    5.0
    Went to the store today. It was so refreshing to have an employee Jena was her name, she was so helpful and kind. Service you don't always see. I felt much grateful for the service and left with a smile.
  • PJ
    Paulee Jester
    6 days ago
    1.0
    Terrible...i was the manager over 2 UPS stores in the boise area..i stopped to return an item to amazon that needed a box...i knew that..when i asked the dark haired girl how much a box would be she literally said "too much..not a price you wanna hear"..terrible customer service...she was wearing a pink/purple coat...no name tag..and was very rude.did not want to help me locate a box for my return..i was willing to pay..and knew what it was going to take..hope my return gets refunded...no thanks to the location...upselling me a box is her jib and she wanted no part of it!
  • KJ
    Kyler Jacobs
    Dec 26, 2025
    5.0
    Even being slammed from the holidays and with over 25 people in line the representative did amazing. I wish I would’ve grabbed her name. She was nice, fast, and easy to work with.
  • JF
    Jordan Fernandez
    Dec 17, 2025
    1.0
    Line to the door with one employee and the other one working in back. I’m sure the gentlemen in back was working but was not a good look for customers. Need more hands around Christmas time or waiting chairs for the 20 min wait to drop something off.
  • AF
    Adams Family
    Dec 16, 2025
    5.0
    Went in when it was extremely short staffed and waited about an hour to get through the line. The solo employee at the desk was flying through everyone’s requests with a smile. There were dozens of us in line, and everyone waited cheerfully for their turn. It wasn’t her fault the management didn’t ensure proper staffing levels. Thank you, Jenny, for being so helpful, friendly, and efficient!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1988 in Pocatello offer?

The UPS Store #1988 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, passport/photo ID services, computer access, and small business services.