United States Postal Service

2.6
264 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 123 11th Ave S to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
123 11th Ave S, Nampa, ID
83651, United States

Hours

Reviews

2.6
264 reviews
5 stars
86
4 stars
20
3 stars
6
2 stars
17
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff interactions is mixed; while some customers praised friendly and helpful clerks, others reported rude and unprofessional behavior from certain employees.

Efficiency

Customers frequently mentioned long wait times and inefficiencies, particularly during peak hours, with some transactions taking excessively long.

Communication Issues

Many customers expressed frustration over the inability to reach the post office by phone and difficulties in obtaining information or assistance.

Delivery Problems

Numerous complaints were made regarding misdelivered packages and delays in mail delivery, leading to significant customer dissatisfaction.

Facility Conditions

The post office was described as dirty and unwelcoming, with some customers noting issues with the self-service kiosks and overall maintenance.
  • GG
    Giuseppe
    3 days ago
    1.0
    Aggressive postal workers, reported it with no action taken despite being told there would be. Postal district 83686-2652 needs to be investigated, it's absurd that the workers act the way they do and no action is taken. Lower rating than your local fast food says a LOT about how this somehow government affiliated building represents itself. Key Provisions of 18 U.S.C. § 1703: For Postal Service Officers/Employees: Unlawfully secreting, destroying, detaining, delaying, or opening any mail entrusted to them is a crime. I was never notified directly about any action that was taken, nor was any other individual including the listed home owner as per policy. I expect action now, not later and will be now filing charges against this postal worker, and the office because it's not just an inconvenience anymore.
  • SF
    Shadow Fern
    3 days ago
    5.0
    I refuse to go to the Caldwell post office because of the horrible customer service so we tried this location. The gentleman who helped us was amazing. I believe his name is John. My daughter actually WANTS to go to the post office with me because he was so funny.
  • PS
    Priscilla Sims
    Jan 3, 2026
    5.0
    Very helpful and polite
  • HL
    Hayley Lorenzana
    Dec 17, 2025
    2.0
    I looked on the website & followed the guidelines I found available for dry ice but when I got to drop it off, I was told it was done incorrectly. They were unable to provide me with policy so I could fix it; and they couldn’t guide me to where the specific information/form was available on the website either. I tried again when I got home searching for the mention of how many holes to poke like the employee said was wrong but I couldn’t find anything. Please make the information easier to self-service on your website, I just went somewhere else where I was able to get help.
  • DF
    Denise Fouts
    Dec 13, 2025
    5.0
    I’m not from Idaho and I needed to mail out a box before leaving to go back home. I checked to see how long the Nampa post office was open on Saturday. I was completely appalled by all the reviews I read. Some of the comments were, in my opinion, completely unnecessary. I went with my sister-in-law once, before today’s trip to this post office. The clerk that helped us was very friendly & courteous . It was a great experience…5 stars! Today, we waited in line for about 10 minutes or so before they opened the counters. The wait line went fast. They had 3 clerks working the counters today. All of them had smiles, were helpful and very friendly. John, the gentleman that helped me was great! Friendly, smiled, held eye contact, so polite. He was very helpful with the questions I had to answer about the contents in the box. Over all, both experiences at this post office on 11th Street in Nampa was amazing!!! If I could have given them more than 5 stars, I would have!! FOOD FOR THOUGHT: Maybe the problem(s) lie within the customer’s over all attitude & mannerisms and not within the post office clerks!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.