The UPS Store

3.9
199 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2271 in Idaho Falls offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 17th St And 25th St, Behind Dixie's Diner And Subway.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2184 Channing Way, Idaho Falls, ID
83404, United States

Hours

Reviews

3.9
199 reviews
5 stars
134
4 stars
10
3 stars
6
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers praised the quick and efficient service, even during busy times.

Staff Friendliness

The staff received numerous compliments for being friendly, helpful, and professional.

Long Wait Times

Several reviews mentioned long lines and slow service, particularly during peak hours.

Customer Service Issues

Some customers reported poor experiences with customer service, including unreturned calls and unhelpful staff.

Policy Concerns

There were complaints regarding store policies, particularly related to shipping restrictions and additional fees.
  • KB
    Katy Bair
    2 days ago
    5.0
    It looked like half the population of Idaho Falls was in the store. They handled it so well. Staying in good humor and getting people through so quickly. I always go to the UPS store on Channing Way for all my shipping. They’re the best.
  • LL
    Lisa Link
    4 days ago
    5.0
    This is a busy store and there is almost always a line of customers, yet because there are 5-6 employees at the counter, customers get through quickly. The staff is knowledgeable and helpful!
  • CK
    Carly Klingler
    6 days ago
    5.0
    Always quick to help me with my returns and do so with great customer service!
  • NT
    Nita Tracy
    Jan 3, 2026
    5.0
    They always have a line, but they are very quick. Super friendly and efficient.
  • DK
    Dave Kidd
    Dec 19, 2025
    1.0
    Always have long lines. The service is slow. The employees are covered in tattoos, pink/purple hair, septum rings, women with beards, etc. Not a very professional working environment with very slow service. **My response to their response** It obviously does affect the speed of service since everything was so slow. It's obvious the hiring team only looks for they/thems.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2271 in Idaho Falls offer?

The UPS Store #2271 provides expert packing, shipping, printing, document finishing, mailbox rental, shredding, faxing, and passport/photo ID services.