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The UPS Store

4.0
(209 reviews)

Business Details

2184 Channing Way, Idaho Falls, ID
83404, United States
(208) 528-6100

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2271 in Idaho Falls offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Between 17th St And 25th St, Behind Dixie's Diner And Subway.

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2184 Channing Way, Idaho Falls, ID
83404, United States

Hours

Reviews

4.0
209 reviews
5 stars
142
4 stars
10
3 stars
6
2 stars
7
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are frequently described as friendly, helpful, and efficient, with many customers praising individual employees for their exceptional service.

Efficiency

Despite being busy, the store is noted for its quick service and ability to handle long lines effectively.

Shipping Policies

Some customers expressed frustration with the store's shipping policies, particularly regarding restrictions on certain items, which they found overly strict.

Communication Issues

Several reviews highlighted problems with communication, including unreturned phone calls and unclear policies regarding package handling.

Pricing Concerns

Customers have raised concerns about high packaging costs and faxing fees, suggesting that some prices are not justified.
  • AF
    Angie Feddersen
    6 days ago
    5.0
    Customer service was amazing and even gave my daughter bubble paper which she enjoyed all day
  • AC
    Alexandria Carroll
    Feb 18, 2026
    5.0
    Marcus was so kind and SO HELPFUL. I was stressed about sending a return out and he made it so easy. Thank you so much Marcus!!
  • BA
    Brandon Anderson
    Feb 13, 2026
    1.0
    Their policies of what they will and won’t ship from the store are so far over the top its dumb can’t ship optics because they are “gun accessories” give your money to usps or fedex.
  • MF
    Maddi Flansaas
    Feb 4, 2026
    5.0
    I have become a regular at this store. I want to say thank you to Shannon for always being so kind and helpful. And thank you to Christal who always goes above and beyond for me. Both Shannon and Christal take extra care and providing the best service you could ever experience.
  • JD
    John Davidson
    Jan 24, 2026
    1.0
    Am just disappointed with lack of care. We proceeded to wait on someone to help us with our return and waited where it made sense with no clear indication of where the line started as we waited a guest or two came by waiting in the “line” after and the cranky old lady with piercings proceeded to say we aren’t in the actual line where then they helped the guest who came in after 4 ish minutes after us, but only wanted to tell us after they were willing to help the other guest. Just is ridiculous whoever she is needs to have a convo or respect towards their customers then she proceeded to help us farther and wanted to charge us 20$ for a box which is ridiculous as well

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Official website
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