The UPS Store

Reviews

• PB

  Priscilla Biggs

  Apr 1, 2026
  5.0
  The person who assisted me was knowledgeable, experienced and quick with his work. Also, my package arrived early and safely. Really very satisfied with this visit.
• EW

  Emma Warren

  Mar 28, 2026
  1.0
  Booked an appointment to get passport pictures done. When I went in to get it done the customer service rep said "we don't do them anymore. They came and took our equipment years ago due to photos being rejected." I told him they need to update their website and he said that's corporates control. I can honestly believe that, but at the same time, you are suggesting that you didn't even get notification of my appointment where you could at least call and tell me you don't offer that service anymore? And that this issue has been going on for years? There must be some control on your side of things. On the brighter side of things, at least I didn't get my pictures taken just to be rejected.
• EB

  e barkan

  Mar 19, 2026
  5.0
  Such an amazing staff. They are always great to work with. Plus it’s nice that now have a self service station for my Amazon returns if the line gets to long.
• JB

  J B

  Jan 7, 2026
  1.0
  I tried ship a small package today and the girl asked me what was in it. I told her it was a gun slide. Nothing dangerous or illegal. She said they can't ship gun part's and I told her they always have. She said that store is privately owned and they won't ship it. Then another employee told me it's a corporate rule! I told him he's lying to me about corporate! They gave me the name of a local gun shop that could ship it so I went there. They were upset because UPS doesn't understand what they are doing. He put the label on my package and put it in the shipment pile. He told me UPS will be there later that day to pick it up! I also know the company I shipped it too returns it through UPS! Whether this store is privately owned and have a policy over gun part's or whether the employees don't know what they are doing I'm not sure.
• KR

  K Read

  Jan 4, 2026
  1.0
  Until today, I would have said this was my favorite UPS location. I specifically choose it for Amazon returns because it’s close to my house and the staff is usually great. Today’s experience was disappointing. I had five small Amazon return items with a single QR code that clearly stated “No Box or Label Needed.” Since there is no option to print a label for this type of return, I carried the items into the store together in a small box so I wouldn’t lose anything. The employee who assisted me seemed frustrated and taped the box shut, saying, “I’m not going to charge you for this.” I explained that the return was marked “No Box or Label Needed,” but he repeated the comment rather than explaining why there might be an issue. The interaction felt unnecessary and uncomfortable, especially since UPS has an agreement with Amazon to handle these returns. I hope this location can ensure all employees are familiar with the process so customers aren’t made to feel like they’re doing something wrong.

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