United States Postal Service

2.3
58 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 820 S Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
820 S Main St, Hailey, ID
83333, United States

Hours

Reviews

2.3
58 reviews
5 stars
15
4 stars
1
3 stars
6
2 stars
2
1 star
34
  • TT
    TWK
    Dec 29, 2025
    1.0
    Shipped a box of homemade Christmas cookies to my mom in Hailey from Kansas City. The cookies arrived in the city of Hailey a timely manner, but then just sat for an entire week. Then they spent several days “out for delivery” before being sent back to me. I was confused (and really disappointed since making all these different elaborate types of cookies was time consuming) but I figured their address had been covered or obscured. Nope. Address was correct and easy to read. It said “No Mail Recepticle.” Uh… what? It’s a box… leave it by the front door like everyone else does. They get boxes all the time here. Totally incompetent branch of USPS. Wasted my time and money and deprived my mom of her favorite part of Christmas. But hey, at least I got a box of stale, broken cookie shards to enjoy, almost three weeks later. Yay.
  • KB
    Kennedy Byington
    Aug 19, 2025
    3.0
    Getting better but there is always room for improvement
  • GG
    Guinevere Guthrie
    Jul 14, 2025
    2.0
    2 stars because two of the three people I interacted with were helpful, and friendly. The third was rude, not helpful and simply refused to get my package that was literally at the post office. I don't want to deal with people all day either but when it's my JOB, I do what I can to help, generally it makes everyone feel better by the end of the day. I can't imagine she feels great when she gets off work unless she's fueled by spite and pettiness.
  • YA
    Yoshelin Aleman
    Jan 14, 2022
    1.0
    Went in to inquire about a package, asked politely, and was responded rude, no customer service, and she walked away angry. Left me there, I was not sure whether to respond back or how. Not sure now where to go to inquire about my packages without being treated like that, for no reason. USPS I understand the the stress there might be, but it was no reason to treat me that way, and for that female worker, is not the first time she has been like that. No customer service at all.
  • PH
    Paul Hartzell
    May 11, 2019
    3.0
    Good location. Poor maintenance throughout winter months. Front door has been missing for three years.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.