The UPS Store

Reviews

• PS

  paula shockey

  Nov 6, 2025
  1.0
  Worst customer service i have ever experienced. Not to mention the owner of the store was standing right there watching her employee treat me like im below both of them. They would not ship my packages for 1 because one wasn't taped and second i didn't have the shipping labels taped on. Which I would have gladly paid for a whole roll of tape. My time is just as important as theyres. So when I taped everything up like they wanted I made another trip over there and while I was waiting the same girl offered to tape up a package 3 times the size of the one I was there with previously and didn't charge her for it. I would rather pay for my return shipping with FedEx then ever step a foot in there again !!!
• CB

  Courtney Breach

  Oct 15, 2025
  1.0
  You would think with a 2.6 star rating and the only good reviews are submitted by employees that they would get a hint that their behavior is unacceptable! But they just keep on conducting business as they do. I had a prepaid label for a return from Amazon. A gift for my toddler that was defective. The lady at the desk sighed and told me it would be $2, I was confused as to why. She was going to charge me $2 because my box was not taped shut. I thought that might be included with a prepaid label, but regardless I went to my car to count some change because I had not planned on having to spend money to return a defective item, while I was standing at my car my toddler dropped a piece of paper on the ground. My hands were full of change and I was still standing right there with every intention of picking it up when an employee parked and was walking into the building and as she walked past me started berating me and asking me if I was going to pick up all my trash, I didn’t even make eye contact with this woman, she was just itching to pick a fight with someone and attacked me on her way inside. I asked her what her problem was and why she was being so rude, and that I was still standing right there, I hadn’t had a chance to pick it up yet and she started yelling at me that she didn’t want to be the one to have to pick it up. I have a toddler and my hands full with a package and change, you would think a business owner/employee would ask if maybe I needed help, or just kindly ask me to pick it up. Not berate me and yell at me. This isn’t the first rude interaction I’ve had here but the rudest by far and what prompted me to write a review.
• SE

  Shirley Ellsworth

  Oct 6, 2025
  1.0
  Aren’t those people supposed to help you?
• RG

  Rheta Graham

  Aug 18, 2025
  1.0
  I would have given 0 stars. People are so rude and not willing to help.
• LG

  Laurel Grant

  Aug 5, 2025
  1.0
  The woman at the counter acted as if I was an inconvenience. She greeted me with a scowl, threw my packages on the scale when I asked for a receipt, slammed her mouse in the counter and told me to print my labels larger the next time. There will not be a next time. I live in Pocatello, where the customer service is outstanding, extremely friendly and they even offer you a receipt without asking. This UPS store in Burley, ID is a joke. I’ve never been treated in this way by a customer service representative, yeah…I’m a bit sour.

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