The UPS Store

3.7
140 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2218 in Boise offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 17th And State Shops.

Details

  • DeliveryNot available

Location

The UPS Store
1775 W State St, Boise, ID
83702, United States

Hours

Reviews

3.7
140 reviews
5 stars
87
4 stars
2
3 stars
5
2 stars
8
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed regarding customer service; while some employees are praised for being friendly and helpful, others are criticized for being rude or unprofessional.

Efficiency

Many customers appreciate the quick and efficient service, especially during busy times, but there are complaints about long wait times and poor handling of packages.

Pricing Issues

Several reviews mention dissatisfaction with high prices for services and materials, including shipping costs and printing fees.

Management Concerns

There are multiple complaints about management's lack of accountability and responsiveness to customer issues, leading to frustration among patrons.

Positive Experiences

Despite the negative feedback, numerous customers express satisfaction with their experiences, highlighting specific employees who provided exceptional service.
  • RM
    Rachael Martin
    Nov 15, 2025
    5.0
    I went in on a busy Saturday afternoon, and Zoltar was alone on shift. He was kind, efficient, and professional. He handled my dozen returns with a smile, and even chatted with me about our families. He is an extraordinary asset in a world that has largely forgotten what customer service is.
  • MC
    Mirabella Coplin
    Nov 5, 2025
    1.0
    $3 for a black and white print? Insane lol
  • VP
    Vanessa Pape
    Oct 16, 2025
    1.0
    Customer service is horrible. Long line and the staff ignored everyone. One employee kept putzing around telling everyone there was self service but clearly nobody in line wanted to go that route. Instead of stopping what she was doing she kept busying herself on God knows what. They also tried to charge me over $300 to ship a very small package to London. When I asked why it was so much the employee told me I was basically having to pay for a plane ticket for my package. Seriously?
  • RK
    Railli Kowall
    Oct 1, 2025
    5.0
    I forgot to get her name but the person in charge of print services went that lil extra mile for me today. It was much appreciated!
  • BM
    Boise Man
    Sep 30, 2025
    1.0
    Never go here again! Used to go weekly but the girl behind the counter gave me attitude because I was in 30 mins before close. You lost my business!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #2218 in Boise offer?

The UPS Store #2218 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.