United States Postal Service

2.6
96 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 430 5th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
430 5th St, West Des Moines, IA
50265, United States

Hours

Reviews

2.6
96 reviews
5 stars
30
4 stars
5
3 stars
5
2 stars
5
1 star
51
  • VH
    Vickie Horsch
    Dec 20, 2025
    5.0
    I love my Post Office! They’ve helped me with many mailings & I’ve always received wonderful customer service!
  • CC
    Cristina
    Dec 12, 2025
    1.0
    I live in an apartment building and this is the second time the mail carrier has put my package in the wrong mailbox!
  • CL
    Carmen Rosa Olazabal Lopez
    Nov 4, 2025
    5.0
    Always a great service!! They are fast and welcoming!!
  • JJ
    Jessica
    Oct 15, 2025
    5.0
    There is always a girl who works there with freckles and blue eyes and her hair is always back in a ponytail and she is the sweetest person ever, very quick at assisting people and very informative. This is a great postal service. I have no complaints.
  • VL
    Vincent LoCascio
    Aug 29, 2025
    5.0
    I recently visited the West Des Moines Post Office at 430 5th St and was warmly greeted by the staff—especially Jen, who was incredibly helpful and friendly. It’s obvious that real people are working here, not just following scripts. They answered all my questions promptly and competently, and made the experience smooth and efficient. It’s rare to find such personable, helpful service at a post office—thanks for making me feel valued as a customer!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.