The UPS Store

3.1
122 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2618 in West Des Moines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - A Minute East Of Des Moines Golf And Country Club.

Details

  • DeliveryNot available

Location

The UPS Store
6750 Westown Pkwy, West Des Moines, IA
50266, United States

Hours

Reviews

3.1
122 reviews
5 stars
54
4 stars
9
3 stars
2
2 stars
6
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior.

Efficiency

Many customers appreciate the quick service and efficiency in processing shipments, although some experienced delays and issues.

Pricing Issues

Several reviews mention dissatisfaction with charges for basic supplies like tape, leading to perceptions of price gouging.

Store Hours

Customers frequently noted inconsistencies with advertised hours, including late openings and early closures.

Overall Experience

While some customers have had positive experiences, a significant number report serious issues, leading to a divided perception of the store.
  • SR
    Susan Rhodes
    1 day ago
    5.0
    This is my favorite UPS store. They are very friendly and helpful. The hours are also very convenient.
  • KH
    Kelly Hageman
    Oct 20, 2025
    5.0
    Fast and friendly service.
  • MW
    Matt Welch
    Oct 7, 2025
    1.0
    Terrible customer service one employee absolutely ridiculous
  • NN
    Nathan
    Jul 31, 2025
    5.0
    They're always quick and helpful
  • CN
    Carrie Norris
    Jul 15, 2025
    1.0
    In June, I dropped 11 packages off. I own a company, so I frequent the UPS store. I happen to be in the area so I decided to make the return there. The young woman who was helping me was not willing to put the plastic envelope on my boxes for my already pre-paid labels. I’ll keep in mind, they don’t give you them in advance, so she basically threw them at me and got upset when I was struggling to get them on. Only half of my packages may it to their destination. Where is the other half? No one knows. The greatest part is that I did not take my receipts. I will NEVER go back and I encourage someone to investigate where things are going!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in West Des Moines?

The UPS Store in West Des Moines is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 8:00 AM to 1:30 PM, and Sunday from 12:00 PM to 5:00 PM. Hours may vary on holidays.