Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #2528 in West Des Moines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - 1 Block West Of Kum And Go Junction Of Valley West Drive And Ep True Parkway.
Details
- DeliveryNot available
Location
Hours
Reviews
2.7
152 reviews
5 stars
57
4 stars
5
3 stars
3
2 stars
8
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many reviews highlighting rude and unhelpful staff.
Store Hours
Numerous complaints about the store not opening on time, leading to frustration among customers.
Cleanliness
Several customers noted that the store is often dirty and unkempt, which detracts from the overall experience.
Employee Knowledge
There are reports of employees lacking knowledge and efficiency, leading to mistakes and poor service.
Mixed Experiences
While some customers praised individual employees for their helpfulness, the overall sentiment reflects a decline in service quality compared to previous experiences.
- JLJeffrey L1 day ago1.0Drove all the way there as hours were open till 5 and got there at 330 and sign on door said out to lunch. Closed. Poor customer service and I would recommend going to a different store so you don’t waste your time.
- MLMr. Lunch4 days ago1.0The person assisting me was very unhelpful and very unprofessional. I will drive out of my way to try a different location next time.
- IWIndigo WheatonDec 26, 20255.0This store is nice and clean every time I come in there. They are usually pretty busy but they do a good job of getting through the line. I find the employees to be friendly and helpful especially the blonde lady Anjannet, she helped me with a very confusing return to Amazon. They do seem to have some printing problems frequently but I would still rather go to this store than any others. I almost don’t believe some of the bad reviews because they sound ridiculous. I’ve never had an experience like those there. I will continue to use this location to ship and print things so keep up the good work and I appreciate you! 👍
- JJJLNDec 21, 20255.0Always have excellent service and polite staff - on this particular day I was very impressed with the young man working the counter. He maintained smile, friendly personality and efficient service while being the only person assisting customers and a line back to the door
- SBStill BecomingDec 16, 20251.0This location is absolute trash. It use to be such a good place to go and you got in and out. Now, it’s long waits, sketchy prices and unhappy employees. I will not be using their services again. They quoted be two different prices and the box was the same size. I will drive and go out of my way to any other location. You are never greeted or thanked anymore. Employees don’t seem to know what they are doing. Just terrible experience. If I could give zero starts I would!!!! Go anywhere else! This location and its employees are all terrible!!!!! I was charged a donation and it was not on the screen and she declined protection and never asked me. All the employees need to be fired. They all clearly hate working there. Nasty attitudes! This used to be a great store with great employees. The store was dirty and pkgs just everywhere and I knocked a box over that was in front of the counter. I will drive out of my way to take my services elsewhere.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in West Des Moines offer?
The UPS Store #2528 provides packing, shipping, printing, document finishing, mailbox rental, notary services, shredding, faxing, and passport/photo ID services.
What are the store hours for The UPS Store #2528?
The store is open Monday to Friday from 8:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. Hours may vary on holidays.
Where is The UPS Store located in West Des Moines?
It is located at 3775 Ep True Parkway, West Des Moines, IA 50265, one block west of Kum And Go at the junction of Valley West Drive and Ep True Parkway.
Does The UPS Store #2528 offer mailbox services?
Yes, the store offers mailbox rentals for your mail and packages.
What payment methods are accepted at The UPS Store West Des Moines?
Payments can be made using American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Is The UPS Store #2528 open on holidays?
The store is closed on some holidays such as November 27, 2025, December 25, 2025, December 31, 2025, January 1, 2026, and January 19, 2026. Hours vary on other holidays; please check their website for updates.
Which nearby restaurants can I visit after using The UPS Store services?
You can visit Scotty's Pub and Grub, Tangerine At The Art Center, Valley Pub, or El Tapatio Mexican Restaurant & Seafood, all located near The UPS Store for a variety of dining options.
Are there nearby professional services that complement The UPS Store's offerings?
Yes, nearby businesses such as Ambrosia Digital Transformation offer marketing and web design services, and Shred Nations provides shredding services, which may complement your needs when visiting The UPS Store.
What recreational spots are near The UPS Store in West Des Moines?
Jordan Creek Park, a hiking trail and local attraction, is nearby and could be a pleasant place to visit before or after your store visit.
How can nearby dining and social venues enhance my visit to The UPS Store?
Places like Tangerine At The Art Center and Valley Pub offer great spots to relax, eat, and socialize near The UPS Store, making it convenient to combine errands with leisure activities.