United States Postal Service

2.4
25 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 124 2nd St SE to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
124 2nd St SE, Waverly, IA
50677, United States

Hours

Reviews

2.4
25 reviews
5 stars
7
4 stars
2
3 stars
0
2 stars
2
1 star
14
  • RE
    Riley Engelhardt
    Jan 16, 2024
    1.0
    I was very disappointed when I went to the post office today. I just moved to my first EVER apartment in Waverly and I was confused on the package aspect. I ordered something off tik Tok and must have forgotten to put the apartment number so it got sent to the post office. When I asked them what I did wrong the lady (I think her name was Mary or something with a M) rudely explained to me that I didn't put the apartment number on the delivery and so it got sent to them. The lady was very rude when telling me that, and said if it happens again, then it will be returned. I was so upset because this is my first apartment and I'm still trying to figure out everything. In addition to rudely explaining the apartment number situation she also was very rude when explaining additional questions I asked. I was very nice when I asked them what I did wrong and I did not appreciate being talked to the way I did. I understand if people are having a bad day but it's no excuse to be rude and treat other people like that. I work in a nursing home and I've had plenty of bad days, but I always speak nice to others even if I'm frustrated. Very disappointing and upsetting makes me never want to come there again.
  • MF
    Mary French
    Oct 17, 2023
    1.0
    Cannot believe the arrogance and rudeness of the post mistress. Asked to speak with post mistress. She was busy and I said I would wait. I was talking with the counter agent when she walked up and never acknowledged me or introduced herself. Her demeanor portrayed boredom and annoyance. There was never any attempt to provide assistance. I was trying to locate a package that USPS tracking indicated.was sitting g in Waterloo for the past 12 days. All she could say was that I was rude and she was not going to argue with me. Mary (her staff were not allowed to provide a last name) has no clue what customer service means. I worked in the corporate world for 25-30 years. If one of my staff talked to a customer like that, they would be looking for a new job!
  • DN
    Dianah Ray Ncube
    Dec 22, 2022
    1.0
    Deliver AmazonDDU packages was told couldn’t use rest room, huh? I have been delivering to post offices for different locations and states all of them welcome use of their restroom, wonder if skin tone was the reason they refused.
  • ZM
    Zach M
    Mar 4, 2022
    5.0
    Great, professional staff.
  • GF
    Gabrielle Fox
    Jun 13, 2018
    5.0
    My husband and I recently shipped our belongings overseas. The mail workers were such a great help from start to finish!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.