United States Postal Service

2.8
59 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 500 W Hickman Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
500 W Hickman Rd, Waukee, IA
50263, United States

Hours

Reviews

2.8
59 reviews
5 stars
25
4 stars
0
3 stars
3
2 stars
2
1 star
29
  • RS
    Robert Smith
    Jun 19, 2025
    1.0
    Waukee post office is beyond horrible. Had to stop doing medications through the mail after I didn't get 3 different orders. Different places say they sent pieces of mail to me and I never received them. Don't know who my postman is, but he's either extremely lazy, overworked and can'tdo his job properly, or has a thing against me. Any time I go to the post office, they just say there's nothing they can do about it. I've got a good idea why the government has to spend billions to bail USPS out all the time. Anything I need delivered to me, I avoid USPS. I'd give a zero but I can't.
  • LW
    Lara Walsh
    Nov 19, 2023
    1.0
    Main complaint they are not reliable. It is not the mailman fault it is the man who was appointed in US and can not be fired. Was told by many that he wants to destroy the post offices, then gut it and then sale it to his rich rich friends for enormous profits that we have never seen.
  • JA
    Jacob Auge
    Oct 5, 2021
    1.0
    If a 0 star was possible I would. Absolutely disgusting service. A larger guy was working the counter. I was having trouble with a not so simple box. I asked him for help to make sure I did it right. He then tells me “Well the instructions are on the box.” I then retry and the boxes instructions still weren’t clear enough. He wouldn’t help me use the box and still made me pay for it. This is disgusting. My taxes shouldn’t be paying for someone to be rude and not do his job. Disgusting and I wish him nothing good in this world.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.