United States Postal Service

2.6
92 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 300 Sycamore St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
300 Sycamore St, Waterloo, IA
50701, United States

Hours

Reviews

2.6
92 reviews
5 stars
27
4 stars
8
3 stars
5
2 stars
4
1 star
48
  • KJ
    Kristin Johnson
    Sep 28, 2025
    3.0
    This place is due for a makeover. The parkinglot could use some love. They are short staffed. The staff that is there is trying to do the best they can with what they got. Expect a 15 minute wait in line. No public bathrooms. The air quality is stuffy especially in the summer.
  • KR
    Kylie Ryen
    Sep 24, 2025
    1.0
    I have been trying to get ahold of a real person for 20 minutes. That little computer thing is incompetent. If I could give them zero stars I would
  • JB
    Joseph Bentley
    Aug 15, 2025
    4.0
    The workers are always extremely friendly and are helpful. Unfortunately they are extremely understaffed. Though I think it is important to realize that the people working at the counter, probably aren't the ones in control of how many people work there. Do not take out your frustrations on people trying to do their jobs.
  • DS
    Dorothy Simpson
    Jan 24, 2022
    1.0
    You can not talk to a person to find out anything I have not received some mail that I was told me that they mailed at the end of December
  • RK
    Rob Knapp
    Sep 8, 2017
    1.0
    For a "mail delivery service" they never actually deliver any of my packages... package doesn't fit in my mail box?.. just drop at my door then maybe? I don't know I guess taking 15 steps from their car to the front door is too much work for a government employee, so I'm stuck driving out to pick up my own stuff at inconvenient times and days.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.