United States Postal Service

2.9
82 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 3311 100th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3311 100th St, Urbandale, IA
50323, United States

Hours

Reviews

2.9
82 reviews
5 stars
33
4 stars
6
3 stars
1
2 stars
5
1 star
37
  • RH
    RJ H.
    Nov 14, 2025
    5.0
    Clerk 39 is a master of excellent customer service. He answered my questions, treated me with utmost respect, and when I left the URB USPS, I did so with a smile. The gal working with him was a schweetheart, too! KUDOS!!!
  • LH
    L Hoopledinger
    Oct 25, 2025
    1.0
    The one star is being TOO generous. First I ordered stamps from the USPS site. Have a receipt, transaction number and order number. I got NOTHING. When I called to inquire on the status was told their was no such order. I had to order stamps from HyVee (I am disabled and unable to just rush around to various post offices). I then placed the item I needed mailed (urgently) in my mailbox as outgoing. And surprise!!! the mailman WOULDN'T TAKE IT. It was a manilla envelope with the proper postage, not like it was a 100 lb package. I have mail missing or delivered late, I know it's late because I have informed delivery. This is the last straw. If any unemployed people are looking for a job right now this would be the place to go apparently as you don't have to do anything and yet get paid.
  • AG
    alexandra guerrero
    Oct 23, 2025
    5.0
    Agradable personal
  • OM
    Olivia Millar
    Oct 16, 2025
    5.0
    This location is the BEST postal service location I’ve ever worked with! So fast and friendly! Devonte, Jacob, and Tiffany are so amazing, I love seeing them when I visit!!
  • TT
    Troianii
    Sep 29, 2025
    5.0
    They were super friendly and helpful. I was there for a passport and brought the wrong form - they identified the right one and gave it to me to fill out. While I was filling it out I noticed that they were very attentive to lines and helped people quickly. All around great people and great service.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.