United States Postal Service

2.8
36 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 616 W 2nd St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
616 W 2nd St, Ottumwa, IA
52501, United States

Hours

Reviews

2.8
36 reviews
5 stars
14
4 stars
2
3 stars
1
2 stars
2
1 star
17
  • CC
    CaneZ
    Nov 6, 2025
    1.0
    If I could do 1/2 of a star I absolutely would. These people here are rude and unprofessional human beings. I had a bunch of packages to bring in and they got mad and started cussing at me because they were too lazy to take them in the back. They were all packaged properly and labeled properly. If you hate the job that much then just flat out quit
  • SM
    Solution Marketing
    Jul 8, 2025
    5.0
    The really go above and beyond to get you your mail and packages. I appreciate their care and patience with us.
  • DL
    D.R. Lowe
    Jan 17, 2024
    1.0
    I haven't received mail in over a week because my postal carrier picks and chooses who gets their mail and when. No point in calling the local post office because they will tell me that they don't really care and it's not their problem. You know, the usual post office run around.
  • AC
    Alison Cofta
    Dec 30, 2021
    1.0
    Our mailbox is half a foot further away from the road than everyone else’s mailboxes on the street, and now they refuse to deliver mail to my house unless I dig up the post and move it closer to the road. This is how the mailbox is when I moved in, and how it’s been for 15 years according to my landlord. Maybe just have the person who’s job is to sit in a chair all day reach a little further?
  • RH
    Rexanna Haines
    Sep 9, 2020
    2.0
    They continually leave the wrong mail. Then last Friday USPS delivery left my neighbors package at my house and left my packages at my other neighbors house. They were out of town so my packages sat outside of their house until Monday when they returned home. Of course this meant that the packages I was told I would have on Friday, I actually did not get them until late Monday. Two days ago I received a ladies mail that lives on the other side of town. This happens a minimum four times a month. I really think that is entirely too much! It makes me wonder who all out there is getting my mail that's been delivered to the wrong address!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.