Brand Certified
United States Postal Service
3.4(41 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
5874 Merle Hay Rd, Johnston, IA
50131, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 5874 Merle Hay Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.4
41 reviews
5 stars
24
4 stars0
3 stars0
2 stars
1
1 star
16
- BBBreDec 15, 20255.0I didn’t know when I walked in, but today is the busiest day of the year for the post office. They had cookies out for patrons and were very efficient in handling passports for my kids and I. Further, I made a huge mistake with my passport and had to later return to fix the issue (which made them have to dig through mail to pull it out for me). They were still kind and helpful, and I appreciated it so much!
- TDTom DoughertyOct 29, 20255.0Whenever I'm visiting this location, it's not as crowded as other metro locations and the people who work here are very knowledgeable when you have a question.
- ARAlejandra RochaOct 17, 20255.0Very friendly
- MHMaryn HealdNov 26, 20241.0They didn't deliver my package due to "insufficient address" so it got sent back to the post office in Johnston. Since no one was answering the phone, I went in person to get my package right when they opened yesterday. The woman at the counter didn't even CHECK for it, just said it probably wasn't there anymore. Lo and behold, I looked at the tracking information today and it said it was being "returned to sender". When was the processing time? Three hours AFTER I went in. If they had simply checked, I would have been able to get my package. Now it has to be returned, refunded and I have to order all over again. Very frustrating.
- JGJennifer GoodmanFeb 23, 20231.0Far and above the lowest service post office I've lived near in the last 20 years. Perhaps, they should have an automated package shipping station like those that have been available in most post offices for the last 10 years. If not, please don't lock your door a few minutes before close. And, please don't offer porch pick up, fail to pick up the package and then send me a confirmation that my package was picked up. And, when I weigh the package, calculate postage on your website, and put the appropriate number of stamps and drop off at a drop box (most people work when you are open), please don't return it stating that it's $0.02 short on postage. The worst. By a lot.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Brand Certified Facts from United States Postal Service
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