United States Postal Service

3.3
40 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5874 Merle Hay Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5874 Merle Hay Rd, Johnston, IA
50131, United States

Hours

Reviews

3.3
40 reviews
5 stars
23
4 stars
0
3 stars
0
2 stars
1
1 star
16
  • TD
    Tom Dougherty
    Oct 29, 2025
    5.0
    Whenever I'm visiting this location, it's not as crowded as other metro locations and the people who work here are very knowledgeable when you have a question.
  • AR
    Alejandra Rocha
    Oct 17, 2025
    5.0
    Very friendly
  • AA
    Ashley
    Aug 20, 2025
    1.0
    I recently got married, so my driver's license with my new last name was an important piece of mail I was eagerly awaiting. However, the mail carrier failed to deliver it, despite me seeing it listed in Informed Delivery. The excuse I received was that he didn't recognize my new last name. This is simply unacceptable, considering all my mail clearly displays my first, middle, and last name. One name change should not have confused him, especially since there are also name cards inside the mailbox. This situation is particularly frustrating as I have a flight booked under my new last name. I was advised to contact the Department of Transportation to reclaim my license, but I’ve been informed that the process takes 30 days. This is not just inconvenient—it's unacceptable.
  • RH
    Ryan Hasty
    Oct 31, 2022
    5.0
    I've been using this post office for years, and they offer fast friendly service. I've never had a problem or lost package.
  • CG
    Chin G
    Oct 10, 2020
    5.0
    This location has the most friendliest and fastest customer services! Everytime I have been at this location has been great experience. Not to mention plenty of parking spaces out front !

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.