United States Postal Service

2.2
178 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 925 Highway 6 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
925 Highway 6 E, Iowa City, IA
52240, United States

Hours

Reviews

2.2
178 reviews
5 stars
38
4 stars
15
3 stars
4
2 stars
7
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several experiences of poor communication and lack of assistance.

Delivery Issues

Numerous complaints about packages being marked as delivered but not received, along with failed delivery attempts and lost mail.

Passport Services

Frequent cancellations of passport appointments and poor handling of passport-related inquiries led to significant customer frustration.

Cleanliness and Facility

The facility was noted as clean, and some customers appreciated the quick service when staff were available.
  • DC
    devin c
    1 day ago
    1.0
    Very disappointed. Ordered express priority mail, supposed to take 1-2 days to get to me. Didn’t show up on the 2nd day when I was expecting it. Missed it the 3rd day because I had to work. Scheduled redelivery for Saturday, no one showed up. Went into this place Monday to pick it up after talking to customer service bot and was told that a supervisor needed to find where it was and they will call me back. I paid money to have my live plants expedited so they won’t get damaged or cold. Going on 5 days when it was supposed to be 2. Not happy at all.
  • JE
    Jannet Eastman
    Jan 6, 2026
    5.0
    Jasmine was amazing! She helped me get my passport processed, along with my kids’ and other family members. She was so flexible and kind. Truly appreciate her help!
  • MR
    Mark Reese
    Dec 8, 2025
    4.0
    Clean
  • ME
    Malakai Edwards
    Nov 14, 2025
    1.0
    I badly rate them a one star because they can't even deliver the one thing that my brother got me a couple days ago and still it isn't here!
  • JR
    John Royal
    Nov 6, 2025
    1.0
    I was told I have to unbox the box I just got at the post office and print a label off on my own and then print some other label. Where? Why a new box? Not helpful and didn’t offer to show or tell me where to go.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.