United States Postal Service

2.1
175 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 925 Highway 6 E to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
925 Highway 6 E, Iowa City, IA
52240, United States

Hours

Reviews

2.1
175 reviews
5 stars
36
4 stars
14
3 stars
4
2 stars
7
1 star
114

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with some customers praising helpful employees while others report rudeness and unhelpfulness.

Passport Appointments

Numerous complaints about canceled passport appointments and poor communication regarding scheduling, leading to frustration among customers.

Delivery Issues

Many customers reported problems with package deliveries, including misdeliveries, packages marked as delivered but not received, and lack of communication about delivery status.

Wait Times

Customers frequently mentioned long wait times and understaffing, leading to frustration during visits.

Communication Problems

Customers expressed difficulty in reaching the post office by phone and receiving timely information about services and appointments.
  • ME
    Malakai Edwards
    Nov 14, 2025
    1.0
    I badly rate them a one star because they can't even deliver the one thing that my brother got me a couple days ago and still it isn't here!
  • JR
    John Royal
    Nov 6, 2025
    1.0
    I was told I have to unbox the box I just got at the post office and print a label off on my own and then print some other label. Where? Why a new box? Not helpful and didn’t offer to show or tell me where to go.
  • AH
    Angelica Henrich
    Oct 24, 2025
    5.0
    Best passport service I've ever got. I love these ladies. Every time I come in they're super nice and they help me through the process. Also getting my kids passports done was easy and if I had any questions they would answer it. I really appreciate how nice and I know that it's a tough job because customers are constantly coming in and getting upset that they have to wait for passports to be taken. But they also apologize. Make sure that they are noticed and so thankful for their business. Thank you to this post offices ladies I received great service on 10/23/25 at 2:45-3:15 .
  • WZ
    Wayne Zhang
    Sep 29, 2025
    5.0
    The young Black woman at the counter was really helpful. She is experienced in mailing for Chinese passport renewal and paying by debit card & money order.
  • SM
    Samantha Mason
    Sep 26, 2025
    5.0
    Jasmine is always so helpful,kind, and knowledgeable! I have always had a good experience at this USPS location.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.