The UPS Store

4.0
115 reviews
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Business Details

1214 N Jefferson Way, Indianola, IA
50125, United States
(515) 961-1945
https://locations.theupsstore.com/ia/indianola/1214-n-jefferson-way
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6682 in Indianola offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
1214 N Jefferson Way, Indianola, IA
50125, United States

Hours

Reviews

4.0
115 reviews
5 stars
85
4 stars
2
3 stars
1
2 stars
1
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Tyler and Brenda, for their helpfulness and friendly demeanor, while others reported rude and dismissive behavior from certain employees.

Efficiency

Several reviews highlighted the quick and efficient service provided by the staff, making shipping and returns easy for customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints about high handling fees and poor service from management, indicating inconsistency in customer satisfaction.

Staff Attitude

The attitude of the staff varied significantly, with some customers experiencing exceptional service while others encountered rudeness and a lack of willingness to assist.

Store Environment

The store was described as clean and organized, but some customers noted issues with staff morale affecting the overall atmosphere.
  • TA
    Trusty Armstrong
    Nov 17, 2025
    5.0
    Tyler was fast and efficient in his handling of my package. He also gave me the least expensive way to get it there quickly! It was also his day off and he was very cheerful! Great job!
  • MS
    Marla Smith
    Nov 10, 2025
    5.0
    Trish and Mike were the best help I could ask for! They both gave me a hand with unloading my boxes and helping to find.a second box to fit the remaining items in. So helpful and the best attitudes ever! Thank you for all you did!
  • CC
    COACH CARRIE Marts (HEALTHY LIFESTYLE CHANGES)
    Nov 6, 2025
    5.0
    Tyler and Brenda waited on me at the indianola iowa ups store.they went above and beyond to help me with a missing package and how to file my claim .we also had to drop off other packages to mail. Thanks guys carrie marts
  • KG
    Kristen Gwidt
    Nov 3, 2025
    5.0
    On our recent trip to KC, something came up that needed to be notarized immediately. We were driving in the middle of Iowa and decided to call The friendly UPS store in Indianola and they were able to help us with our needs and send us on our way in no time. Alice and Tyler were so kind. They saved the day!
  • MB
    Melissa Blasi
    Oct 31, 2025
    5.0
    First time going to this UPS drop off and I had driven 45 minutes to get there. Super impressed with how easy and fast it was. Mike W helped me as soon as I walked in and my husband and I both left commenting how helpful and friendly he was, no doubt he was focused on customer service. The ease of the experience made it worth the drive.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Indianola offer?

The UPS Store offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.