United States Postal Service

2.2
113 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 1300 NE 56th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 NE 56th St, Des Moines, IA
50317, United States

Hours

Reviews

2.2
113 reviews
5 stars
26
4 stars
5
3 stars
5
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5
1 star
72
  • MM
    mira
    Nov 15, 2025
    1.0
    terrible, customer service was nice but seriously? had a package saying it was being held there but it wasnt even there yet! absolutely terrible.
  • AE
    Amy Eaves
    Nov 4, 2025
    5.0
    Victoria And Kat are the best. 10/10. They make going to the post office fun.
  • CL
    Christian Latshaw
    Oct 25, 2025
    1.0
    Normally dont write reviews but at a loss on what to do. I dropped off 17 packages on the 13th of october for my online store and they never scanned them in. Effectively lost them all. Because they were never scanned in i cannot do anything and i have to refund the buyers. Some packages actually got delivered but it doesnt matter since theirs no proof im stuck refunding most of them. Thousands of online sales and using multiple other post offices ive never had this issue. The absolute worst post office ive used, do not go here. Now reading the other reviews i get it, what a joke.
  • CD
    Charles Dalton
    Oct 25, 2025
    5.0
    Got there when they first open. Super helpful and super nice. No complaints for me.
  • AB
    Amber Beaulieu
    Aug 12, 2025
    1.0
    Literally the worst place. Went in to get a package that USPS told me was ready for pick up when the Temu version of machine gun Kelly of a representative told me I had to pay for it to be held. I got notifications from USPS and the website I'd purchased from that my package was ready for pick up. She was so bothered that I was trying to get my package she went to the back and said my postal guy was on break… I kept trying to tell her that my package was there to pick up but she was insistent I had to wait for it to be delivered DESPITE picking hold at post office. Going to try and get this escalated because that was some of the worst customer service I have ever received. If you don’t like a job, maybe don’t do it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.