Brand Certified
United States Postal Service
2.2(184 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
1165 2nd Ave, Des Moines, IA
50318, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1165 2nd Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.2
184 reviews
5 stars
42
4 stars
10
3 stars
6
2 stars
8
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of employees being condescending or dismissive.
Delivery Issues
Numerous reviews highlighted significant delays and misrouting of packages, with some packages sitting for extended periods without updates.
Positive Experiences
A few customers praised specific employees for their helpfulness and kindness, indicating that there are some positive interactions amidst the overall negative feedback.
Facility Problems
Customers frequently mentioned issues with the drop box being full or malfunctioning, as well as general disorganization within the facility.
- MMMonicaFeb 15, 20264.0Every time I have visited this USPS location, I have only been treated with respect. The staff is always friendly and helpful. The packages i have mailed from this location have always reached the destination by the time given on the receipt. I haven't run into many long lines either. I am usually in and out in less than 10 minutes. I appreciate the thankless job the staff and post people do. Especially with the cuts and much longer hours. The USPS company may not be much longer with all the technology. I hope it doesn't happen. There's nothing like getting a card or note from someone you care about.
- CCCharles CarterDec 17, 20251.0could not get though ti were they hold my mail at had to go to main post office to fd in a whind out ,i ride the bus and in a wheelchair called main post office number and went to voicemail called 800 number and coundnt get info where my mail is being held at couldnt get a live person ether
- WFWe FuDec 3, 20251.0People mail should be delivered by 1:30 I have two houses in different areas and my house in the other area mail comes at 12pm everyday with this area no one should ever have to wait for mail until 7pm that’s ridiculous.
- JLJoanna LopezNov 27, 20251.0Es una grosera e irrespetuosa la señora mayor blanca que atiende ahí no quiso ayudarnos con el pasaporte de mi bebé por 4 minutos al llegar con ella cuando ya teníamos más de 15 en la fila previamente, le comenté y me gritó frente a los demás que saliera de la fila, pésima experiencia
- STsara thomasNov 14, 20251.0Back in April I was expecting a check in the mail for $532. The mail person put it in the wrong box. I am now out the money as the other person cashed the check. I called the police and the other person told them they were expecting the check as well. So I'm out. Since then the mail person has decided to no longer deliver my mail. This is 6 months. During this time I was receiving treatment for cancer. Bills for treatment were being sent to me. Now all in collections. I had taken out an interest free credit card. When you don't get the bill to pay it all the interest gets tacked on. I applied for a Minnesota nurse's license for a job paying $2500 per week. I needed to fill some paperwork out and get it mailed back by 11/4. I never received the documents. At this point this mail person has cost me thousands of dollars. I have asked for the mail commission to call me multiple times. I get no return calls.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services does the United States Postal Service at 1165 2nd Ave offer?
This Post Office provides mail sending, package shipping, money orders, PO Boxes, passport services, gift cards, and more.
Can I apply for a first-time U.S. passport at this location?
Yes, this location accepts first-time passport applications and most can also take your passport photo. Be sure to complete and print your passport application form before your visit.
Do I need an appointment for passport services at this Post Office?
Most passport services require an appointment scheduled through the online scheduler, although limited walk-in hours are available at select locations.
What are the operating hours for the United States Postal Service at 1165 2nd Ave?
The Post Office is open Monday through Friday from 8:00 AM to 5:30 PM and is closed on Saturdays and Sundays.
How can I rent a PO Box at this postal location?
You can reserve a PO Box online at USPS's website and then complete your setup in person with two valid IDs, or apply directly at the Post Office.
Is the lobby for PO Boxes accessible after normal business hours?
Most USPS locations, including this one, offer 24/7 lobby access to PO Boxes, but you should confirm specific access hours with this Post Office.
What nearby coffee shops can I visit when I come to the Post Office?
Scooter’s Coffee, located near the Post Office, is a convenient spot to grab a coffee or smoothie before or after your visit.
Are there parks nearby where I can relax after visiting the Post Office?
Yes, the Riverwalk Dog Park is a nearby park where you might enjoy a walk or relax after your postal errands.
Where can I find photo services near the Post Office for passport or other needs?
Nearby photographers such as Kelly Nunn Portrait Art and Tisha Pol Photography offer professional photography services convenient for passport photos or events.
Is there a nearby bank or ATM to manage finances close to the Post Office?
Des Moines Metro Credit Union and the RockItCoin Bitcoin ATM are close by, offering banking and ATM services to assist with your financial needs.
Brand Certified Facts from United States Postal Service
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