Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 430 E Mckinley Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.4
211 reviews
5 stars
57
4 stars
12
3 stars
9
2 stars
12
1 star
121
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported significant problems with mail and package delivery, including misrouted packages, failure to deliver, and packages marked as delivered but not received.
Customer Service
While some employees received praise for their helpfulness, many reviews highlighted poor customer service experiences, including rudeness and unhelpfulness from staff.
Staffing Problems
Customers expressed frustration over understaffing, leading to long wait times and inadequate service during busy hours.
Incompetence
Several reviews described the post office as incompetent, with issues such as lost mail, incorrect deliveries, and a lack of accountability from management.
Positive Employee Experiences
Despite the overall negative feedback, some customers mentioned specific employees who provided excellent service and went above and beyond to assist.
- STsara thomasNov 14, 20251.0Back in April I was expecting a check in the mail for $532. The mail person put it in the wrong box. I am now out the money as the other person cashed the check. I called the police and the other person told them they were expecting the check as well. So I'm out. Since then the mail person has decided to no longer deliver my mail. This is 6 months. During this time I was receiving treatment for cancer. Bills for treatment were being sent to me. Now all in collections. I had taken out an interest free credit card. When you don't get the bill to pay it all the interest gets tacked on. I applied for a Minnesota nurse's license for a job paying $2500 per week. I needed to fill some paperwork out and get it mailed back by 11/4. I never received the documents. At this point this mail person has cost me thousands of dollars and trashed my credit. I have asked for the mail commissioner to call me multiple times. I got no return calls.
- KBKaela BOct 14, 20251.0Literally the laziest postal carriers I have ever experienced. They find any reason to not deliver things, if they woke up on the wrong foot that day expect a delay in receiving a package. The job is not that hard.
- SBSandra Brewer-KiteOct 3, 20251.0I can not exclaim how mad this post office makes me. On or about September 14th, 2025, I personally went in person to this post office and submitted a change of address. The white older male with Grey hair and glasses at the counter swiped my Iowa DL and said he put it in the system. He then told me that where I am forwarding my mail too I could not do a change of address from there, that I would have to call the post office and give them my new mailing address because it was considered a business. I said okay. According too the USPS Website they were to not deliver any mail to my former address starting the day I requested on the change of address form which was September 29th, 2025. Today is October 3rd, 2025 and my mail is still going to my old address. I called USPS national line to make sure the change of address went thru. According to the man I spoke with on the phone it was not processed. I asked to speak to a supervisor and he informed me they don't have supervisor's. I said really I want to speak to someone over you to him and he stated we have call leads, I stated I wanted to speak with them. A woman was put on the line and told me I had to wait 10days from my start date of the mail transfer before I could complain. I told her I don't live there anymore and that I am 80 miles south until next month when I leave for California for the winter. She stated that there is nothing they could do, to call back in 10 days or so. If I could give this post office a 0 star review I would.
- EHElizabeth HendrixSep 13, 20252.0Delivery is not good, packages are often misrouted my package was in Des Moines on Wednesday to be delivered in Des Moines It was supposed to be delivered today in Des Moines but tracking says it is New Jersey. Unable to contact post office as the phone is never answered. Online "help" does not give you options to ask specific questions like why is my package now in New Jersey? Mail is slow it can take 30 days to get letters from the north side to the south side of Des Moines. It used to be better
- SPSavannah PetersonAug 16, 20255.0Tabitha is perhaps the kindest postal employee we’ve ever encountered. There was an issue with our mailbox key and packages were getting lost. She went out of her way to track down all of our stuff and sorted our issues with a smile. Thank you Tabitha!!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service located at 430 E Mckinley Ave?
This Post Office offers mailing and shipping services, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this Post Office?
Yes, this location accepts first-time passport applications and may also provide passport photo services, but you should complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most Post Offices require scheduling an appointment online for passport services, with some limited walk-in hours available at select locations.
What are the business hours of this USPS location?
Monday to Friday: 8:30 AM - 5:00 PM; Saturday: 9:30 AM - 1:00 PM; Sunday: Closed.
How can I get a PO Box at this Post Office?
You can reserve a PO Box online or apply in person by bringing two valid IDs and a completed application form.
Is 24/7 access available for PO Boxes at the United States Postal Service here?
Many USPS locations offer around-the-clock lobby access to PO Boxes, but access hours may vary. Check directly with this Post Office for specific lobby hours.
What nearby places can help me find the United States Postal Service at 430 E Mckinley Ave?
Nearby landmarks include Elmcrest Apartments, Magnolia Manor Apartments, and McKinley Avenue Church of Christ, which can help orient you when locating the Post Office.
Are there places to visit near this Post Office for shopping or dining?
Yes, nearby shopping options include Pupuseria Salvadoreña for food and The Salvation Army Family Store for thrift shopping.
Which nearby stores can provide home improvement supplies close to the Post Office?
The Home Depot and Ponce ceramic tile llc are nearby stores where you can find building and home improvement supplies.
Is there public transportation or services nearby that can assist me in reaching the Post Office?
While specific transit stations aren't listed, the presence of multiple apartment complexes like Elmcrest Apartments and Magnolia Manor Apartments nearby suggests the area is accessible and well-traveled.