United States Postal Service

3.2
46 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 400 Locust St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
400 Locust St, Des Moines, IA
50309, United States

Hours

Reviews

3.2
46 reviews
5 stars
22
4 stars
2
3 stars
1
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4
1 star
17
  • YY
    yani
    Nov 26, 2025
    1.0
    Just came no one was there. Door bell service was broken. The sign clearly said opened. Just to get a rude lady saying she was in lunch with an attitude. Okay well a sign saying you are out temporary would have been helpful not the attitude.
  • SO
    Sarah O'Leary
    Oct 19, 2021
    5.0
    Deanna was great, very helpful and made my experience all around easy and pleasant!
  • A1
    Angel 101
    Mar 20, 2020
    2.0
    I agree that the postal service is disagreeable in their manners. At 1st the sign in front displayed Closed., I knew they were open but don’t seem to care. I walked in turned the sign and waited for a mean mannered looking lady. I luv stamps (my collection) is amazing. She had absolutely no interest and was rude to others as well. Like , well what do you want in a mean matter. I’m fragile I was being sweet there’s no heart there. 🎑
  • AM
    Abby Merchant
    Feb 24, 2016
    1.0
    No one picked up the phone around 3pm. Called multiple times, for several minutes.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.