United States Postal Service

2.3
63 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 4023 Urbandale Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
4023 Urbandale Ave, Des Moines, IA
50310, United States

Hours

Reviews

2.3
63 reviews
5 stars
15
4 stars
5
3 stars
2
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1 star
38
  • CS
    Christopher Stolba
    Dec 5, 2025
    1.0
    Currently 30 minutes waiting in line. One person working and there was 4 people in front of me. This is not efficient at all. Pay people more so they will want to work for you.
  • AM
    amanda miller
    Nov 1, 2025
    2.0
    Ugh. You guys need to hire new people. The 2 old ladies are slow and useless. Especially the one with the red wig. Had to wait nearly an hour with ONE person in front of me.
  • KW
    Kentin Waits
    Oct 23, 2025
    1.0
    Always understaffed. Always a line. Always dirty.
  • VL
    Virginia Lee
    Sep 26, 2025
    5.0
    I went there around 10 in the morning to mail a package. There was no one at the counter. There was a sign that said to ring the bell for service. I rang the bell and someone came out right away. Service was pleasant and efficient.
  • JJ
    Jacob
    Sep 9, 2025
    1.0
    Worst customer service. Lady was unhelpful with every single customer, making the line longer and making everyone wait. Wouldn’t tape up my box and instead offered to sell me tape for 5$ and have me do it myself. UPS would never!!! This place is a joke and no wonder people don’t use the post office anymore.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.