The UPS Store

3.0
115 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2597 in Des Moines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Beaver Ave & Urbandale Ave, In The Same Shopping Center As Ace Hardware..

Details

  • DeliveryNot available
  • [Free/Paid] wi-fiNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
2643 Beaver Ave, Des Moines, IA
50310, United States

Hours

Reviews

3.0
115 reviews
5 stars
50
4 stars
4
3 stars
3
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly and helpful staff, while others report rude and dismissive behavior.

Pricing Issues

Customers frequently complain about high charges for basic services, such as taping packages and printing documents.

Efficiency

Some customers appreciate the quick service during busy times, while others report long wait times and disorganization.

Store Management

Negative feedback regarding the store manager's attitude and handling of customer complaints.

Overall Experience

Varied experiences with some customers expressing satisfaction and loyalty, while others vow to avoid the store due to poor service.
  • AG
    A G
    Oct 30, 2025
    1.0
    This UPS location isn't for customers who look for a positive, professional experience. Five minutes prior to their posted hours, there was no sign of life inside the building. Fifteen minutes later, nothing. I wasted enough of my life waiting for this location to get its act together. They lost my business. I went elsewhere. Honestly, I don't know how this place stays open. - 5 stars
  • KL
    Katie Luksetich
    Oct 12, 2025
    5.0
    Great manager, has to follow rules but understanding.
  • NN
    Nicole
    Sep 11, 2025
    1.0
    Horrible experience. I came in for help in person since I was given the run around by the automated system on the phone. A big, unfortunate looking blonde lady was incredibly rude to me and kept interrupting me and cutting me off before I could fully explain my situation. She wrote the customer service number on a piece a paper and told me that she would not help me, the same number I tried calling several times for help and couldn’t get help. She was incredibly dismissive and annoyed with me when I had only been in the store for less than a minute. UPS STINKS! From their customer service on the phone to their employees, use FedEx instead!!
  • CS
    Chipper Stephens
    Sep 3, 2025
    5.0
    The staff is always friendly and the shipment is always on time.
  • AS
    Aubree Sanders
    Aug 13, 2025
    1.0
    Waited on hold for 1 hour and 24 minutes. Obviously I stepped away from the phone during that duration and when I was running back after they said hello once, they hung up. Ridiculous. Horrible customer service.

Frequently Asked Questions About The UPS Store

What services does The UPS Store at 2643 Beaver Ave offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.

What are the operating hours of The UPS Store #2597 in Des Moines?

The store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 3:00 PM, and closed on Sundays.