Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #2597 in Des Moines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Se Corner Of Beaver Ave & Urbandale Ave, In The Same Shopping Center As Ace Hardware..
Details
- DeliveryNot available
- [Free/Paid] wi-fiNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
3.0
115 reviews
5 stars
50
4 stars
4
3 stars
3
2 stars
7
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some praising friendly and helpful staff, while others report rude and dismissive behavior.
Pricing Issues
Customers frequently complain about high charges for basic services, such as taping packages and printing documents.
Efficiency
Some customers appreciate the quick service during busy times, while others report long wait times and disorganization.
Store Management
Negative feedback regarding the store manager's attitude and handling of customer complaints.
Overall Experience
Varied experiences with some customers expressing satisfaction and loyalty, while others vow to avoid the store due to poor service.
- AGA GOct 30, 20251.0This UPS location isn't for customers who look for a positive, professional experience. Five minutes prior to their posted hours, there was no sign of life inside the building. Fifteen minutes later, nothing. I wasted enough of my life waiting for this location to get its act together. They lost my business. I went elsewhere. Honestly, I don't know how this place stays open. - 5 stars
- KLKatie LuksetichOct 12, 20255.0Great manager, has to follow rules but understanding.
- NNNicoleSep 11, 20251.0Horrible experience. I came in for help in person since I was given the run around by the automated system on the phone. A big, unfortunate looking blonde lady was incredibly rude to me and kept interrupting me and cutting me off before I could fully explain my situation. She wrote the customer service number on a piece a paper and told me that she would not help me, the same number I tried calling several times for help and couldn’t get help. She was incredibly dismissive and annoyed with me when I had only been in the store for less than a minute. UPS STINKS! From their customer service on the phone to their employees, use FedEx instead!!
- CSChipper StephensSep 3, 20255.0The staff is always friendly and the shipment is always on time.
- ASAubree SandersAug 13, 20251.0Waited on hold for 1 hour and 24 minutes. Obviously I stepped away from the phone during that duration and when I was running back after they said hello once, they hung up. Ridiculous. Horrible customer service.
Frequently Asked Questions About The UPS Store
What services does The UPS Store at 2643 Beaver Ave offer?
The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
What are the operating hours of The UPS Store #2597 in Des Moines?
The store is open Monday through Friday from 8:00 AM to 6:30 PM, Saturdays from 9:00 AM to 3:00 PM, and closed on Sundays.
Is The UPS Store #2597 accessible for people with disabilities?
Yes, the store has a wheelchair accessible entrance.
What payment options are accepted at The UPS Store located at 2643 Beaver Ave?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I send a fax or shred documents at The UPS Store #2597?
Yes, faxing and document shredding services are available at this location.
Are there any special offers or coupons available at this UPS Store?
Yes, customers can save big with special offers and coupons available on their website.
Is there free Wi-Fi available at The UPS Store #2597?
Yes, the store provides free Wi-Fi for customers.
What nearby businesses can I visit together with The UPS Store #2597?
You can visit Midwest Water Experts for water treatment services, Central Iowa Safe & Lock for locksmith needs, or Shred Nations for shredding services, all located nearby.
Is The UPS Store #2597 conveniently located near any community or event venues?
Yes, it is near Capital City Pride, which offers event planning and community services, making it easy to coordinate related services with your UPS needs.
Where can I find gifts or books near The UPS Store #2597?
You can check out Empire Cards Beaverdale for gift shopping or Beaverdale Books for books, both are nearby and convenient to visit before or after your store visit.