The UPS Store

3.3
147 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1983 in Des Moines offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Wakonda Mall - 2 Miles North Of Des Moines Airport.

Details

  • DeliveryNot available

Location

The UPS Store
4225 Fleur Dr, Des Moines, IA
50321, United States

Hours

Reviews

3.3
147 reviews
5 stars
77
4 stars
6
3 stars
0
2 stars
11
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude and unprofessional.

Efficiency

Many customers appreciate the fast and efficient service, especially for package drop-offs and returns.

Notary Services

Numerous complaints about notary services indicate a lack of professionalism and reliability, with appointments often not honored.

Store Organization

Several reviews mention disorganization within the store, leading to concerns about package handling and overall cleanliness.

Employee Attitude

There are consistent reports of employees displaying a lack of friendliness and engagement, impacting the overall customer experience.
  • BS
    BILL SCULL
    Nov 14, 2025
    1.0
    I needed a document printed and notarized. As I know that can take a bit of time so I went ahead and scheduled an appointment on their website. Imagine my surprise and anger when I got there at my scheduled time of 10am to be told the notary person doesnโ€™t come in until 11:30! I left and went to my credit union that did it dor free on the spot.
  • LL
    Lizzy
    Oct 3, 2025
    5.0
    Liz went above and beyond helping me get return sent. I had it so messed up. She took extra time to help me. And got my package on its way. She's a gem.
  • MM
    Max Murphy
    Sep 9, 2025
    1.0
    Back charged on a prepaid label. Employee said nothing on dropoff and I know my package was under weight for the label I selected.
  • MM
    Melody
    Sep 8, 2025
    5.0
    I JUST WANT TO THANK YOU TO ALL THE WONDERFUL EMPLOYEES AND STORE MANAGER OF THE UPS STORE ON 4225 FLEUR DRIVE IN DES MOINES IOWA THEY HAVE BEEN SO KIND TO MY EXPERIENCE WITH RENTING A PO BOX AND I APPRECIATE ALL THEIR EFFORTS THEY MADE TO MAKE SURE THAT I WAS SATISFIED!! DON'T KNOW THE NAMES OF THE STORE MANAGER THERE OR COWORKERS BUT THEY WERE ALL VERY KIND SO THAT'S A SHOUT OUT TO THEM ALL AND THANK YOU SO MUCH AND I WILL MOST DEFINITELY SPREAD THE WORD ABOUT MY EXPERIENCE THERE!! ๐Ÿ‘๐Ÿ’ฏ๐Ÿ˜Š
  • DJ
    Douglas Jones
    Sep 6, 2025
    4.0
    Customer service is great!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 8:30 AM - 5:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #1983 in Des Moines offer?

The UPS Store #1983 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.