Business Details
About
Shipping ServiceXPO Enterprise Services
RXO Logistics is the largest provider of last mile logistics for heavy goods in North America. Last mile is a critically important part of the supply chain that benefits from scale, technology and experience. We arrange an average of 10,000,000 last mile deliveries and about 500,000 assemblies and installations annually.
Location
Hours
Reviews
3.7
366 reviews
5 stars
236
4 stars
13
3 stars
7
2 stars3
1 star
107
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the delivery personnel for being friendly, professional, and courteous during their interactions.
Delivery Issues
Numerous reviews highlighted significant problems with delivery scheduling, including missed deliveries, lack of communication, and rescheduling without notice.
Efficiency
Several customers noted the efficiency of the delivery teams, who were able to complete installations quickly and handle items with care.
Communication
While some customers appreciated the communication regarding delivery times, others expressed frustration over inconsistent updates and lack of contact from the company.
- ASAmber Schalk6 days ago1.0RXO stole my brand new $900 dryer!! This is the worst company please do not use them. I’ve spent hours and hours on the phone trying to get this resolved. They claim they have no record of my dryer return (it was dropped upon delivery) and are washing their hands of this. Samsung refuses to help as well which is another horrible company. So now I’m stuck without a dryer and the money I spent on it. Completely unbelievable!
- LALane AffieldJan 3, 20261.0I had an ikea delivery for a new sofa. The driver said to come down to the lobby of my apt since they would be there in 2 minutes. I go down to the lobby to wait, I see the truck pull up wait for about 10 minutes and then drive off. No attempt at coming to the entrance or anything to start the delivery. I then get on the phone and am talking to customer service only to find out that they claimed they tried calling multiple times when here (they did not) and also went to the entrance (which they also did not do, I was at the door the whole time). Not only did they not attempt to deliver they were supposed to wait 15 minutes before leaving. I hope IKEA looks into a new partner for deliveries it does not seem that this company is able to correctly complete orders.
- SKSummer KJan 2, 20261.0RXO held on to my television for 2 weeks at their Des Moines hub. They claim they only deliver to my area every 2 weeks. They refused to let me pick up the TV. THIS IS NOT A SHIPPING COMPANY. ITS A GLORIFIED STORAGE SHED. Use another company to ship your goods.
- KMKim MienkeJan 1, 20265.0The drivers were prompt and courteous. I received a notice about 30 mins before delivery that I was next and they were on the way.
- JAJackie AsklandDec 18, 20255.0Chris and his assistant had a tough day getting to our house for our delivery, but they were so courteous and still smiling after the tough day!!!! They both deserve a raise !!! Please let them know that we truly appreciate their hard work!!!
Frequently Asked Questions About RXO
What type of logistics services does RXO provide?
RXO Logistics specializes in last mile logistics for heavy goods, managing deliveries, assemblies, and installations across North America.
Where is RXO located?
RXO is located at 4100 Dixon Street, Des Moines, IA 50313, United States.
What are RXO's business hours?
RXO operates daily from 8:00 AM to 5:00 PM Central Time, Monday through Sunday.
How can I contact RXO for inquiries or support?
You can reach RXO via phone at +1-800-883-4593 or email at lastmile@rxo.com.
In which languages does RXO provide its services?
RXO offers services in both English and Spanish.
What industries or services does RXO focus on?
RXO focuses on last mile delivery services including home delivery, appliance delivery and installation, and furniture delivery.
Can I learn more about RXO on social media or professional platforms?
Yes, RXO can be found on LinkedIn (linkedin.com/company/rxo), Facebook (facebook.com/rxoincorporated), Instagram (@rxo.inc), and Twitter (@rxoinc).
Is RXO located near other logistics or related service providers?
Yes, RXO is near XPO Logistics, a freight and cargo service, and Lineage Logistics, a storage and freight company, which complements the logistics ecosystem in the area.
Are there home improvement and contractor services near RXO's location?
Yes, nearby you can find Iowa EPS Products and Paco's Construction, both offering home improvement and contractor services, convenient for clients in the area.
What automotive and repair services are available near RXO?
Around RXO, you can access various automotive services including All Iowa Truck Repair for emergency roadside service and JamesTown Tire for tire sales and repair.
Where can customers find printing and business services near RXO?
Bindery 1 and Bindery 1, Inc / Data Solutions provide printing, sign making, and business management services nearby RXO, useful for business clients.