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Visit your local Post Office™ at 1441 Mall Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
111 reviews
5 stars
40
4 stars
7
3 stars
4
2 stars
8
1 star
52
- LHlagnaoui hassanOct 17, 20251.0I have sent an envelope internationally using priority express from this location and paid 89$ it says 3-5 days online something over the counter.. but now it has been a week and 2 days which 9 days it is still in Ohio Cincinnati.. I don't know how to just get it back to send it using DHL.. I was expecting to be 7 days to be there but unfortunately bad experience I am just lost here don't know if I have to go all over and gather the documents and pay more to send it through DHL and never rely on usps .. they use regular mail while getting paid for priority express fee. Which is more than scam
- JCJerry L CollinsAug 6, 20251.0The mail delivery at 200 S 21st Street. Sucks. I mailed two checks for paying bills in July 2025. One was mailed July 15, 2025 has not gotten to my Cox internet provider by Aug. 6, 2025. I am being charger a late payment fee. Check number 2 was mailed July 21, 2025, payment was due Aug. 1, 2025. Payment has not been Received by Capital One and I am being charged 40.00 in late fees. Because the Post Office delivery is so bad They owe my late fees. The Council Bluffs Postal Service on a scale 1-10 does not even rate a 1.
- SBStephanie BrockmanAug 4, 20251.0I absolutely dread visiting this post office because every visit takes 30+ minutes of waiting in line as they only have ever had one clerk helping the line.
- RBRosemary BrownJul 19, 20254.0Staff very helpful and friendly.
- OOOdin OdenJul 9, 20251.0Your postal service is starting to be an embarrassment. In the last 3 months I've had 4 different neighbors bring me my mail. Some which had been opened by mistake. If I get mail in my box I could only assume its mine and don't need to look at names. Although a federal offense to open some else's mail, its your SOLE duty as postal services to make sure the proper mail gets to the proper address and can be liable upon these petty crimes for not doing so. It is not my job to ensure your walking mailman or woman do the job. I get it its probable hot out and you want to get your routes done quickly. However so, my mail and others mail in a different mail box isn't noones business. Like my bank statements that ended up 4 doors down and "accidently opened by a neighbor". Is it okay i come to your residence and look at your bank statements? If its not then its not okay my mail goes to another's residence. This isn't the only ordeal. I have mail showing up at my own house that isn't living here. Im pretty sure you guys send papers requesting who lives at the residence when you realize someone new moved in. Perhaps you should resend those and file it in your system. A mail service "snail mail" has been a thing for ever...... why are these simple mistakes becoming more then just simple. How about a certified letter? The past 3 weeks it shows a certified letter has been attempted at my address. The name for the certified letter has never even lived at my address although is carried the same last name and is a relative. I've been home the entire time these "attempts" have happend including owning a 12 camera system 1 directed at the mailbox and front entry showing the mailman never even knocked or attempted to get a signature. Instead he placed a card on the window and left. I think amd seeing some of the other comments shows this single method of mail needs improvement. Update your systems by sending another parchment out where we can state exact names of allowable mail to the address, ensure the federal crime of our mail entering the hands of another isn't disregarded anymore. These are very simple procedures not to mention policy.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 1441 Mall Dr offer?
They offer mailing and shipping services, money orders, Post Office™ boxes, passports, gift cards, and more.
Can I apply for a passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can take passport photos by appointment.
Do I need an appointment for passport services?
Most passport services require an appointment via the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
Monday to Friday 8:30 AM to 5:00 PM, Saturday 9:00 AM to 12:00 PM, and closed on Sundays.
Can I rent a PO Box at this location and how?
Yes, you can reserve a PO Box online at https://www.usps.com/manage/po-boxes.htm and complete setup in person at this Post Office.
Is there 24/7 access to PO Boxes in the lobby?
Most USPS locations offer 24/7 access to PO Boxes, but hours may vary. Check with this local Post Office for exact lobby hours.
What nearby stores can I visit for shopping after my postal errands?
Nearby you can visit The Children's Place, Bath & Body Works, Payless Shoesource, Victoria's Secret & PINK, and Dillard's for a variety of retail and clothing options.
Where can I find nearby food options after visiting the Post Office?
You can dine at nearby restaurants such as KFC, Taco John's, Zaltes ice cream and bakery, Abelardo's Mall Of The Bluffs, and b-skew'd Grill.
What are some nearby services available close to the Post Office?
Nearby you will find banks like US Bank and American National Bank, a gym (Planet Fitness), and vision care services such as Visionworks and Master Eye Associates.
How can nearby transportation or government offices assist me when visiting the Post Office?
The Council Bluffs Driver's License Station and Driver's License Examiner are nearby, which may be convenient when completing postal or identification tasks.