The UPS Store

Reviews

• TM

  Trevor Maltais

  3 days ago
  1.0
  I rented a private mailbox at this UPS Store and the experience has been a complete disaster from day one. When I signed up, the employee had no idea what he was doing and had to keep asking the manager how to process the mailbox. I provided all the information normally required for USPS Form 1583, but nothing was printed and I was never asked to sign or notarize anything. When I asked about it, the employee said he did not know. After I paid, I was told there was no mailbox key available and that I should come back in a couple of days. I asked how I was supposed to receive mail in the meantime and was told to just ask an employee to check the box for me. When I asked if I needed to show ID, I was told “No, we will remember you.” That is a serious security and privacy problem. I had a package containing prescription medication shipped to this location by UPS. UPS shows confirmed delivery. When I went in to pick it up, the manager told me it was not delivered and that they have had problems with other deliveries too. When I asked what I should do, his response was a shoulder shrug and “call customer service,” followed by staring at me. No attempt was made to investigate, check logs, or help locate the package. It has now been four days since I paid for the mailbox and I still do not have a key. The manager now says it might be ready “maybe on Thursday next week.” This store is handling people’s mail, legal documents, and medications with zero accountability, no proper ID verification, and no chain of custody. That is unacceptable. I do not trust this location with anything important and I would strongly recommend going somewhere else.
• MO

  Michael O'Neil

  Jan 5, 2026
  3.0
  My only problem is that there never seem to be enough staff. It's such a busy location. Most of the time it flows pretty quick, but going in with 5 people in front of me and then 7 more coming in behind me is stressful for customers and staff. Staff is always helpful and friendly, but I can't even imagine how they feel being alone with a lobby full.
• CH

  Charles Hudnall

  Dec 30, 2025
  1.0
  Daughter had a package delivered to this location. She got notified that her package was delivered and signed for by Sal. When she went to pick it up the package was no where to be found. So someone at the store signed for and took her package. Beware of this location. Apparently staffed by thieves
• RM

  Robert McCart

  Dec 18, 2025
  1.0
  Gentlemen refuse to ship a gun part back to the manufacturer. Obviously he is clueless to what can and can not be shipped. Someone should explain to him the difference between a rifle and parts of a rifle.
• AY

  Aaron Young

  Dec 12, 2025
  1.0
  Absolute scam on prices at this specific location. I needed to ship a small 5 lb item from IA to AZ and have it packaged. Was quoted $77 for shipping and $25 to package it. I left and took it to a FedEx store and was charged $18 for the same arrival date.

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