United States Postal Service

2.0
148 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2150 James St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2150 James St, Coralville, IA
52241, United States

Hours

Reviews

2.0
148 reviews
5 stars
31
4 stars
4
3 stars
3
2 stars
8
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several expressing frustration over poor communication and lack of assistance.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with customers often receiving their neighbors' mail or packages not being delivered at all.

Long Wait Times

Customers consistently noted long wait times both in-store and on the phone, with many experiencing delays in service.

Staffing Problems

The post office appears to be understaffed, leading to inefficiencies and a lack of timely service.

Mixed Experiences

While many reviews were negative, a few customers praised specific employees for their helpfulness and dedication.
  • LW
    L W
    Sep 17, 2025
    1.0
    Such scammy money hungry business that they “run out of” tape, make you pay for an entire roll
  • SE
    shawn egbert
    Sep 2, 2025
    1.0
    Long wait not helpful at all
  • HG
    Han Gao
    Aug 9, 2025
    1.0
    Hate doing business with them. Employees are rude and unprofessional.
  • MH
    Maddysen Hull
    Aug 6, 2025
    1.0
    I’ve never actually thought “I wish I could leave a 0 star review” until I started dealing with this post office. I actually live in North Liberty but have the misfortune of having a lot of things routed through the Coralville post office via the Des Moines distribution center, both places are evidently where mail goes to die. No one answers the phone. The general USPS customer service “customer service” line is useless and never offers any resolution. I’ve lived in multiple states and have used probably a dozen different post offices in my life and this one is by far and away the worst and truly makes me rethink any of the times I have been outspoken about not defunding or otherwise shutting down the post office. I’m genuinely not sure what goes on in this place but I know if I behaved or failed to perform my job duties in the way that those in this post office do, I’d be long fired.
  • BA
    Bernard “Bernie” Aumann
    Jun 17, 2025
    1.0
    Just attempted to post a zero star review, which stated Coralville PO delivered mail for 5 days even though I submitted a stop mail delivery card. We attempted to pickup today and had 3 pieces.YEP the other 4days were stuffed in our Community Mail box, System must be setup so bad reviews can’t be posted.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.