United States Postal Service

2.0
160 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 2135 NW 108th St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
2135 NW 108th St, Clive, IA
50325, United States

Hours

Reviews

2.0
160 reviews
5 stars
31
4 stars
10
3 stars
0
2 stars
6
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and lack of professionalism.

Delivery Issues

Frequent complaints about misdelivered mail and packages, with many customers reporting lost or incorrectly delivered items.

Operational Efficiency

Customers express frustration with slow service and long wait times, particularly when staff shortages occur.

Communication Problems

Numerous complaints about the inability to reach the post office by phone, leading to unresolved issues for customers.

Positive Experiences

Some customers report positive experiences with specific employees who provided excellent service and resolved issues effectively.
  • CN
    Cortney Nicol
    Oct 13, 2025
    1.0
    Says you were open till 5. It's 421 and your doors are locked.
  • JA
    Jordan A
    Oct 7, 2025
    5.0
    Emily was super helpful in helping me mail a special gift. Would recommend this location. Thanks Emily!
  • AA
    alanron9
    Aug 13, 2025
    5.0
    Awesome team here. Been using this office to mail goods for my business. Have shipped over 500 items, no lost packages. Emily is straightforward and efficient, she knows the drill when I come in. I'm very thankful for this USPS.
  • SS
    Shelbie Simmons
    Feb 12, 2019
    1.0
    This place absolutely deserves 0 stars. They go above and beyond to provide the worst service I've ever experienced anywhere. I've spent more time on the phone with USPS Customer Service this year than I have on the phone with my own family because this specific location is an incomprehensible nightmare, lacking competent individuals who can find/deliver mail. Starting to wonder if one of the delivery folks are just stealing packages, considering how many "misdeliveries" this location has. The people here are utterly incompetent and not personable. Would not use this location if it can be avoided.
  • SE
    Sarah Effler
    Feb 22, 2017
    4.0
    The lady was friendly and helpful. I did have to wait a while, for having only one customer in front of me, but there was only one person available to help. It would be nice if there was an electronic machine to get stamps, because that is all I needed. Overall I did not find the negative reviews on here to reflect my experience

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.