Brand Certified
The UPS Store
3.4(122 reviews)
Certified by The UPS Store • Mar 01, 2026
Business Details
15920 Hickman Rd, Clive, IA
50325, United States
Certified by The UPS Store • Mar 01, 2026
(515) 987-7424
Certified by The UPS Store • Mar 01, 2026
https://locations.theupsstore.com/ia/clive/15920-hickman-rd
Certified by The UPS Store • Mar 01, 2026
About
Certified by The UPS Store • Mar 01, 2026
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5625 in Clive offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In The Strip Mall Behind Wendy's, The South Side Of Hickman Road!.
Details
- DeliveryNot available
Location
Certified by The UPS Store • Mar 01, 2026
Hours
Certified by The UPS Store • Mar 01, 2026
Reviews
3.4
122 reviews
5 stars
67
4 stars
5
3 stars1
2 stars
3
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with many praising friendly and helpful staff, while others report rudeness and unprofessional behavior from certain employees.
Efficiency
Several reviews highlight the efficiency of the staff in processing packages and returns, although some customers experienced delays and issues with service.
Pricing Issues
Multiple customers expressed dissatisfaction with additional charges for services like taping packages, leading to frustration and negative perceptions of value.
Management Concerns
There are recurring complaints about the management style and attitude of certain managers, which negatively impacts customer experiences.
- KPKent ProudfitJan 28, 20265.0Employee was very courteous and saved me money on the shipping!!!
- ABAmber BarkerJan 8, 20265.0Travis was wonderful to work with. I came in with a large number of Amazon returns and he was very patient and kind. Thank you!!
- RHRobert HausJan 6, 20265.0Efficient and very helpful staff.
- MAMike AkersJan 5, 20261.0Was in there today. The lady that runs the store was the rudest most unprofessional person I have dealt with in a ups store. I'd rather drive to Ames then deal with that store again.
- AHAva HightowerJan 3, 20265.0Because of the great customer service, the fair prices and knowing I can depend on my pkg getting to where it needs to be safely, on time and without damage or getting lost.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #5625 in Clive offer?
The UPS Store #5625 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and computer access, among other business and mailing services.
Where is The UPS Store #5625 located?
It is located at 15920 Hickman Rd, Ste 400, Clive, IA 50325, in a strip mall behind Wendy's on the south side of Hickman Road.
What are the store hours of The UPS Store #5625?
The store is open Monday to Friday from 7:30 AM to 6:30 PM, Saturday from 9:00 AM to 1:00 PM, and closed on Sundays.
Is The UPS Store #5625 open on holidays?
The store is closed on November 27, December 25, December 31, January 1, and January 19, but open with regular hours on November 11 and November 28.
What payment methods are accepted at The UPS Store #5625?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I use mailbox rental services at The UPS Store #5625?
Yes, mailbox rental services are available for mail and package receiving at this location.
Does The UPS Store #5625 provide printing and shipping supplies?
Yes, the store offers office products, mailing supplies, moving boxes, and stamps and postage.
Which nearby places could help me find The UPS Store #5625?
The UPS Store is located in a strip mall behind Wendy's on Hickman Road, near American Family Insurance offices and Spartan Strength gym.
What nearby businesses could I visit before or after visiting The UPS Store #5625?
You might visit Spartan Strength gym for a workout or the American Family Insurance offices for insurance needs near the store.
Are there any nearby educational or travel services close to The UPS Store #5625?
Yes, Best Brains Learning Center for education and test preparation, and intelli.tours, a travel company, are located nearby for your convenience.
Brand Certified Facts from The UPS Store
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