Business Details
About
Marketing ConsultantInternet Marketing AgencyWebsite Developer
Hibu Inc. is a leading provider of digital marketing solutions to local businesses across the US. We’re a one-stop shop for all the digital marketing a small business needs - providing our clients with one-on-one service and unmatched expertise, saving them time, money and frustration. We make sure their business information is correct wherever and however customers are searching for them — with search or voice search. We build cutting-edge, secure websites, that deliver a great user experience on any device — written and designed to engage visitors. We help our clients take control of their online reputation and help them advertise on the web’s top sites and popular apps. We’re committed to keeping our technology cutting edge, so our clients can stay ahead of their competition. Hibu is a Facebook Marketing Partner, Google Ads Premier Partner, Google My Business Partner, Yahoo Preferred Partner and Bing Ads Select Partner. Hibu has an A+ rating with the Better Business Bureau and is LSA (Local Search Association) certified.
Location
Hours
Reviews
3.8
307 reviews
5 stars
211
4 stars
5
3 stars4
2 stars4
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some representatives are praised for their responsiveness and support, others report difficulties in reaching customer service and resolving issues.
Account Management
Several customers highlighted positive experiences with specific account managers who provided personalized attention and effective strategies, while others expressed frustration with the lack of communication and support after signing contracts.
Service Quality
There are significant concerns about the quality of services provided, with some customers reporting unsatisfactory results from marketing campaigns and website management, while others noted improvements in their online presence.
Contract Issues
Many reviews mention difficulties with the cancellation process and unclear contract terms, leading to frustration and dissatisfaction among customers.
Overall Satisfaction
Overall satisfaction varies widely; some customers report significant business growth and positive experiences, while others feel misled and disappointed with the services received.
- CTClint ToomeyNov 13, 20255.0I learned a lot about my program and finally feel like are advertising campaign is in good hands! Thanks to Ryan Lujan! Clint Toomey Abide Family Dental
- WBWalter BNov 7, 20255.0We have been with Hibu for several years now, I can honestly say without their constant follow up and review of our social media presence, we would not ne where we are today! Just recently we made additional upgrades with the most recent AI technologies, What we thought was good before has now proven to be excellent! Huge shout out to Mackenzie Glasgow our designated point of contact ! If you can...get her on your side!
- DNDan NevarezNov 1, 20251.0I have not used Hibu since 2018 I log into my google my business and Hibu is listed as the primary owner. I don't know how you did this but I need mt google my business page back as the primary owner you don't own it!!!
- JCJohn CecereOct 23, 20255.0Shinora is a great people person, very helpful, goes the extra mile to make sure her clients are fully aware and happy with there website and results, great asset for your hibu team
- JOJeff OlsonSep 3, 20251.0I used them for about a year, I decided I would get better service from another provider. I called my Rep and cancelled, was assured that my account was closed and did not here from them for many months. One day recently I got a call from them and someone I had never talked to before said he was my Hibu rep and wanted to know how the service was working for me and I said I closed my account a long time ago. He said it is still open. I called account services and they told me my account was open and that I had to call a special number to cancel. I was trnsfered and sat on hold for a very long time. Eventually a message came on and said we are to busy to talk to you, call back later and then the line went dead. No opportunity to leave a message or call back number. I was connect to this special number many times with the same result. I eventually told the guy at account services no to transfer me and to get me the person that could close my account. I was on hold with him for over an hour. He eventually told me my account was closed, I did not believe him and asked for a conformation number or email. He said we do not do that. After calling American express and telling my story I got my money back temporarily and an email from them saying my account was closed. They are now threatening me, even sent me an email stating that my business is now for sale and wanted to know if I wanted to buy it. These people are not honest, never enter into an agreement with them. YOU WILL NOT GET ANYTHING IN WRITING. They are crooks.
Frequently Asked Questions About Hibu
What are the business hours for Hibu?
Hibu is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends.
Where is Hibu located?
Hibu is located at 221 3rd Ave SE, Suite 300, Cedar Rapids, IA 52401, USA.
What digital marketing services does Hibu provide?
Hibu offers services including digital listings management, directory services, display advertising, online reviews, reputation management, search engine optimization, search marketing, social media marketing, and website development.
What payment methods does Hibu accept?
Hibu accepts American Express, Discover, Mastercard, and Visa credit cards.
Is Hibu certified or partnered with any marketing platforms?
Yes, Hibu is a Google Premier SMB Partner, Facebook Marketing Partner, Yahoo! Preferred Partner, Bing Ads Select Partner, and LSA Certified.
How can I contact Hibu?
You can contact Hibu via local or main phone at +1 319-790-1100 or toll-free at +1 877-237-6120.
What is Hibu's main website and social media presence?
Hibu's website is https://hibu.com/. They are active on Facebook at facebook.com/hibuUS, Instagram @hibuusa, and Twitter @hibuus.
What popular places are near Hibu that clients might visit?
Nearby places include Cedar River Aikikai (martial arts club), Cedar Rapids Public Library Downtown Branch, and The Enchanted Gift jewelry store, offering clients opportunities for leisure or errands before or after their visit to Hibu.
Are there food or coffee options close to Hibu?
Yes, clients can enjoy nearby options like The Coffee Emporium & Cafe and Gianna's Italian Beef for coffee, breakfast, or casual dining.
What recreational and wellness facilities are near Hibu?
Nearby recreational and wellness spots include Civil Axe Throwing for active fun and LUSH Beauty Bar for beauty and spa services.