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The UPS Store

4.4
(231 reviews)

Business Details

809 Wheeler St, Ames, IA
50010, United States
(515) 232-1188
https://locations.theupsstore.com/ia/ames/809-wheeler-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5469 in Ames offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Northern Lights Center @ The Corner Of Wheeler & Grand.

Details

  • DeliveryNot available

Location

The UPS Store
809 Wheeler St, Ames, IA
50010, United States

Hours

Reviews

4.4
231 reviews
5 stars
188
4 stars
11
3 stars
4
2 stars
3
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and poor service experiences.

Efficiency

Many customers appreciated the quick and efficient service, although some noted slow service during busy times.

Packaging Quality

Several reviews highlighted the excellent packing services, ensuring items arrived safely and in good condition.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, feeling that charges were higher than expected compared to other locations.

Store Environment

The store is generally described as clean and well-organized, contributing to a positive customer experience.
  • JE
    Julie Eastlund
    Feb 5, 2026
    5.0
    Sumi, at the Ames, Iowa store, Wheeler St., is absolutely the best! I had MANY returns today and she was so patient and kind! She helped other customers while I was pulling up my barcodes, so that a line didn’t form. If you’re in the area and have a UPS return, visit Sumi!!🩷
  • TB
    Taylour Beckman
    Jan 16, 2026
    1.0
    Lady in charge is Extremely rude. Not professional at all at the very least she should be written up... she should not be allowed to talk to customers that way. Every time I've come in shes rude. Was in last night and she was rude to me and a vendor guy. Even if someone is in the wrong she should be conducting herself a lot better especially if shes a manager, absolutely despicable! Do better this is just pathetic.
  • MD
    Marsha Dies
    Dec 26, 2025
    3.0
    Service is not as friendly as it used to be. Employees seem more short and grumpy. Maybe overworked?
  • JJ
    Julie
    Dec 20, 2025
    5.0
    I appreciate the excellent help and pleasant people at this location.
  • AP
    Anne Prescott
    Sep 9, 2025
    5.0
    We used the pack and ship services to ship some family treasures from Iowa to Connecticut. Even though the shop was very busy when I dropped the items off, the staff was courteous and helpful. All items were well wrapped and packaged, and everything arrived in a timely manner and in very good shape.

Frequently Asked Questions About The UPS Store

What shipping and packing services does The UPS Store in Ames offer?

The UPS Store in Ames offers expert packing and shipping services to ensure your items are safely sent to their destination.

Can I use The UPS Store in Ames for printing and document finishing?

Yes, The UPS Store provides professional printing services and document finishing to meet your business or personal needs.

Brand Certified Facts from The UPS Store

The UPS Store partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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