The UPS Store

Reviews

• MS

  Mary Smith

  Dec 22, 2025
  1.0
  I had a horrible experience due to incompetency, lack of knowledge about the UPS shipping regulations, and terrible customer service regarding the manager Chita and employee Melissa at the UPS STORE #5743. The Manager Chita and employee Melissa refused an Amazon return of OLAY BODY LOTION because it contains Cetearyl Alcohol. I told Melissa cetearyl alcohol is a moisturizing agent, it is not a hazard, and that CETEARYL ALCOHOL IS NOT THE SAME AS ALCOHOL. I asked for the manager to explain to her and to verify UPS list of prohibited ingredients, and Chita told me no, she doesn’t have one. I found the list on the UPS website, you are just too lazy to do your job. Melissa and Chita were rude, unhelpful, and dismissive when I tried to explain that it is not a dangerous ingredient. Melissa told me she didn’t care about what I had to say. Melissa screamed at me & I screamed back. I have never in my almost 40 years of life shopping at any store had to raise my voice at employees. Chita didn't know the number to your corporate office because I got frustrated with the situation, she told me to go find it myself. She is incompetent, and shouldn't be a manager if she doesn't have basic contact information on how to resolve issues. She is lazy, she didn’t want to spend about a minute verifying the ingredient by checking the UPS prohibited list. How on earth can OLAY BODY LOTION be unsafe! Cetearyl Alcohol is not on UPS prohibited list of items. ALCOHOL is on your list of prohibited items. I will never step foot in another UPS store because of Chita & Melissa. You refused to listen to the customer, you yelled at the customer, you told the customer you don’t care, you refused to check your prohibited item/ingredients list, you didn’t have the number for the corporate office, you told me to go find it myself. Two terrible employees! Fire these two people. I have also notified your corporate office, and I will follow up with them. Since both Melissa and Chita were too lazy to listen to me I have included the common types of moisturizing agents found in ALL haircare and skincare. None of these are the same as Alcohol, and are okay to be shipped through UPS. Types of Fatty (Moisturizing) Alcohols These are the "good" alcohols that nourish and condition skin/hair: Cetearyl Alcohol: A blend of cetyl and stearyl alcohol, a versatile emollient and thickener. Cetyl Alcohol: From coconut/palm oil, softens skin, helps mix oil & water. Stearyl Alcohol: Also from natural sources, provides a smooth, velvety feel. Myristyl Alcohol: A 14-carbon fatty alcohol, acts as a conditioner/emollient. Behenyl Alcohol: A longer-chain fatty alcohol (22 carbons) for texture and moisture. Isostearyl Alcohol: A branched-chain fatty alcohol I truly despise dealing with people who think they know, and refuse to listen when presented with new information. All you had to do was listen, and verify your prohibited item ingredients/list, and provide good customer service.
• MG

  Maria Granado

  Dec 19, 2025
  1.0
  Honestly before the new employees came along this place was awesome but as of recently we’ve been faced with nothing but rudeness and just overall not great customer service it makes me sad, I hope this place changes soon!
• TJ

  Thressa J

  Dec 15, 2025
  1.0
  Brought a package to be shipped and asked for a quote. I was told it was approximately $130. I created a FREE account on UPS.com, entered the box dimensions and weight and the total was $68. I asked in the store if I could use my account and pay and she said no, unless it’s a prepaid label it’s their price. I said my price was half of the in store and she said: well yeah, you have an account. Ma’am. It’s a free account that I made on my phone while standing there. 🙄😣 I showed her my label code and they printed the label. If you must use them, make a free account and do the label yourself.
• JA

  Jessie Alminar

  Dec 1, 2025
  1.0
  Came here to receive my package that got delivered. I do understand that things are busy and everything but the store associate could've worded it better and explained that I would have to wait. However, that did not happen. I was faced with attitude and rudeness. Having a UPS here is convenient but customer service could be improved. Thank you
• CG

  CW3 G

  Nov 21, 2025
  1.0
  The employees would not put my printed label in the plastic sleeve or tape my label to the box. They said I needed to buy tape and sold me a $7 small roll of tape (it's the principle). Seems like UPS only cares about profit rather than genuine customer service. A $80,000,000,000 company nickel/diming to increase profits.

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