The UPS Store

Reviews

• SF

  Scott Forschler

  Apr 22, 2026
  1.0
  This store has one of the rudest employees I have ever encountered at a business. I brought in a box, and she said "customer packaged"--I didn't quite understand what she meant, so I said yes, it's an amazon return in the original box. I got out my phone to show her the QR code, and she simply repeated "customer packaged," with no further explanation. I thought perhaps she was saying something to the other employee behind her, using some technical term which didn't require any further explanation to her. I showed the QR code, but she kept saying nothing but "customer packaged." Pointing to the QR code she again barked "customer packaged! Customer packaged!" I kept asking what she meant and she said "CUSTOMER PACKAGED!" "YES" I said, a little louder, "I hear you, but please STOP saying that over and over again, and tell me WHAT IT MEANS." She then said "don't yell at me!" and got the other employee to join her, looking at me as if I had done something terribly wrong. I again asked her to tell me what she meant, and FINALLY she said "You have to tape it, we don't have tape." I told her fine, thank you for finally telling me this, I will go home and tape it--clearly I had made a simple mistake in assuming that, like USPS, they would have packing tape at the desk. She said "don't come back, we can refuse service, you can take it to Kona." Appalled by this rudeness, I took her picture to identify her to her supervisor (name begins with Tala..., other letters unclear). She then followed me out to my car and watched me leave, saying something I didn't understand and frankly didn't care about, but I felt physically threatened by her pursuit. I reported this in two different ways to The UPS Store, and haven't heard anything back after 4 days. I'm sure the owner will post a reply here saying I should call or email them, but I tried calling already, they never pick up their phone, and have no answering machine/service. I'm tired of this unresponsiveness; they need to reach out to me if they want to apologize. So the public needs to know via this review: This employee should be fired, or put in a non-customer service position. There is no sense in repeatedly barking a technical term to a customer who is clearly baffled by what it means in a particular context. Just because you know what it means in your specific business doesn't mean that every customer, especially infrequent ones, will know what it means in general, or how it applies to a particular situation. I feel I have been banned from this store because I couldn't read the employee's mind, and hadn't received the same training she had about the details of how they accept packages. There was a simple way to resolve this situation: she could have answered my question, or volunteered the detail about the tape, earlier on. Instead, she repeatedly barked at me a coded phrase as if she had tourette's syndrome and couldn't think of any other words. She acted like a dictator, escalating the situation, and then added injury to insult by pretending that I was the rude one. But she is fully responsible for the situation she caused. Fortunately I later resolved my conundrum with an *extremely* helpful service person at Amazon without having to go to Kona (UPS Store, take note: you get more flies with honey than with vinegar). This UPS Store franchise lost a customer that day. They deserve to lose more, until they give their employees better training. But it shouldn't take special training to know that if a potential customer hasn't prepared something properly, you should tell them *what they did wrong* instead of barking ambiguous phrases at them over and over and over again. That will save everyone time and trouble. This is just common sense, and basic consideration for your fellow beings. The fact that you are representing a business serving the public just ups the ante a little bit.
• KK

  Kati

  Jan 31, 2026
  1.0
  Every time I go to this store to return an Amazon package they always give me the same run around over and over again, saying did I bring my own tape, box, and label!? On Amazon it clearly states no shipping box or label needed. Just the QR code! Workers always act dumbfounded and I’m under the impression that they are lazy and just don’t wanna print and package the product. Also this is the only location that gives me that runaround. Management at this location seriously needs to be evaluated on this!
• CK

  Chung King

  Jan 30, 2026
  1.0
  What a rip off. I needed a slightly larger box. They had what I needed and then I said does it make your $5 minimum for credit.. boy did it! Over $17 just for a box! That's four or five times the price I pay elsewhere.
• TH

  Theresa Wilson Hasting

  Jan 18, 2026
  5.0
  Absolutely love the staff at this store. They are friendly and helpful.
• P8

  Princess 808

  Jan 13, 2026
  5.0
  Amazing people, fast and friendly

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