Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #1749 in Kihei offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Longs Shopping Center.
Details
- DeliveryNot available
Location
Hours
Reviews
3.0
110 reviews
5 stars
52
4 stars
3
3 stars1
2 stars
2
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others, particularly Bobby, received multiple complaints for rudeness and unprofessional behavior.
Quality of Service
Many customers reported issues with the quality of printing and other services, often citing poor equipment and high fees, leading to frustration and dissatisfaction.
Staff Attitude
Numerous reviews highlighted a negative attitude from staff members, with several customers describing experiences of rudeness and dismissiveness.
Positive Experiences
Despite the negative feedback, there are several positive mentions of staff members who provided excellent service, indicating that some employees are capable of creating a good customer experience.
Pricing Concerns
Customers frequently expressed dissatisfaction with the pricing structure, particularly regarding printing fees and additional charges, which were perceived as excessive.
- FCFinn CNov 2, 20255.0Always fast and friendly service!
- FLFernanda LimaOct 27, 20251.00 star actually. Terrible customer service and poor quality passport photos! I went to this UPS store in Kihei on October 27, 2025, to take a passport photo and had a very bad experience. The employee, Matthew, was rude and unhelpful. The photo came out blurry and low quality, without the proper passport certification. After two attempts, he told me to either accept the bad photo or ask for a refund, in an aggressive tone, even though my husband’s photo, taken at the same time, turned out fine — so it was clear they could have tried again. I ended up going to CVS, where they were kind, professional, and delivered a perfect passport photo — for $12 less than UPS. It’s disappointing to see such poor service from a company like UPS. Definitely would not recommend this location.
- TATravel 4 AnimalsOct 24, 20255.0I’ve had a mailbox here for years. Excellent customer service, especially Bobby, who goes above and beyond. Highly recommended
- BHBen HolderSep 7, 20255.0I came in a bit frantic and confused. Bobby was chill and helpful and nice even as he needed to close the shop. Many thanks.
- MMMaya (Mayabee)Sep 4, 20251.0Very rude employee, older woman, dark hair w/ glasses. I Was doing an Amazon return and she was annoyed she had to help me w/ the return and proceeded to make snarky comments about the return process. Just rude!
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Kihei offer?
The UPS Store in Kihei provides expert packing, shipping, printing, document finishing, mailbox rentals, notary services, shredding, faxing, and more.
Where is The UPS Store located in Kihei?
The UPS Store is located at 1215 S Kihei Rd, Ste O, Kihei, HI 96753, inside the Longs Shopping Center.
What are the regular business hours of The UPS Store in Kihei?
The UPS Store is open Monday to Friday from 8:00 AM to 6:00 PM, Saturdays 9:00 AM to 5:00 PM, and Sundays 10:00 AM to 3:00 PM.
Is The UPS Store open on holidays?
The UPS Store may be closed on certain holidays such as November 27, December 25 and 31, and January 1 and 19; please check their website for holiday hours.
What payment methods are accepted at The UPS Store in Kihei?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get notary services at The UPS Store in Kihei?
Yes, The UPS Store offers notary services as part of their business services.
Are there any nearby dining options near The UPS Store for a meal before or after my visit?
Yes, nearby restaurants include Big Wave Cafe, Amigos Mexican Bar & Grill, Da Kitchen Hawaiian Restaurant, Sushi Paradise, and tanpopo Japanese and Italian Restaurant.
What nearby services can I visit to complement my visit to The UPS Store?
Nearby, you can visit South Maui Bicycles for bike rentals, Lighthaus Camera for photography needs, VIP Nails & Spa for beauty treatments, or Shred Nations for shredding services.
Is there a reliable way to send parcels after visiting The UPS Store?
Yes, The UPS Store provides shipping and courier services, and there are also nearby UPS Access Point and UPS Authorized Shipping Outlet locations to assist with parcel delivery.
How can I contact The UPS Store in Kihei for inquiries or appointments?
You can call them at +1 808-874-7556 or email at store1749@theupsstore.com.