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Visit your local Post Office™ at 16-578 Old Volcano Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
2.8
59 reviews
5 stars
22
4 stars
4
3 stars
2
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1 star
28
- SRShirley RhielOct 14, 20255.0They are very helpful, however there is always a line. A busy place
- HLHeather LittleSep 19, 20252.0I haven't had any issues with any of the women at the front desk, but everytime I get one of the men at the front, I have a bad experience. Today I went in and there wasn't anyone behind me in line. I misunderstood the workers question and he got impatient and really rude. I told him the address that I put on Amazon, but mentioned I also have a PO box(we are still dealing with the transition of the new boxes) At this point a few people had come and gotten in line (there was another worker helping at another counter) he got super annoyed and mad that I answered his question wrong and I apologized for misunderstanding the question and told him I was looking for my package with a yoga mat in it and he asked what address or the po box and I said the address that I put in Amazon and he asked what the po box was so I told him and then he got mad again and asked which one I sent it to. I said it should be the address, but I'm trying to double check cause he said he couldn't find it. He snapped at me to just let him know when I figured it out and shouted to have the next person in line come up. I got out of line. Got back in line and luckily had Auntie this time. I told her the last name and she immediately found it. I thanked her for always being so patient and kind and then we went on our way. I don't know why the men are so rude and impatient everytime. Normally I just brush it off, but this has been a consistent problem for at least a year. I know it is frustrating for the workers to deal with all the changes, which is a big reason I usually just brush it off, but enough with the lack of customer service already
- ACALS CHIApr 30, 20221.0Always sending my large packages back to sender with out giving me a chance to pick up. Not even a one day notice. I was tracking my package and showed up for pick up same day as it arrived and was told that it was, "my package", immediately sent back due to lack of room for storage at location. Good luck to all...
- LWloon wulfFeb 27, 20164.0Ive had nothing but good experiences with the Keaau post office staff. I have a large number of boxes and packages sent to me, and since i work in kona its very hard for me to make it in to pick them up so ive had quite a bit of contact with the staff. They have been more than helpful on the phone when ive called to ask them to put boxes in the outside lockers, been willing to look up tracking on parcels, and answer questions, and never been overtly rude to me. Ive never seen them behave in anything but a professional manner to anyone, what i have seen are some less than pleasant customers, who were handled as well as could be. I also usually walk away when the post office is completely packed, so i may not be seeing the worst side of things....for either party
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service located at 16-578 Old Volcano Rd?
This Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this location?
Yes, you can apply for a first-time U.S. passport here and most locations also offer passport photo services with an appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require scheduling an appointment online; limited walk-in hours are available at select locations.
What are the operating hours of this USPS location?
The Post Office is open Monday to Friday from 8:30 AM to 4:00 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sundays.
Can I rent a PO Box at this Post Office, and how do I do it?
Yes, you can apply for a PO Box online or in person. Online reservations are available at the USPS website with instructions to complete your setup at the Post Office.
Is there 24/7 access to PO Boxes at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours can vary, so check with this Post Office for details.
What nearby places can I visit before or after using the USPS services here?
Nearby you can visit the Keaau Shopping Center for shopping and dining, or enjoy meals at Lemongrass Restaurant and Spoonful Cafe, both Thai restaurants.
Are there convenient food options close to the Post Office?
Yes, there are nearby options such as Pizza Hut, Subway, McDonald's, and L & L Drive-Inn offering various fast food and local dining choices.
Where can I fuel up or grab convenience items near this USPS branch?
Keaau Shell Food Mart and Shell gas stations are close by for fuel and convenience shopping.
Are there any essential services near the United States Postal Service at Old Volcano Rd?
Nearby essential services include Keaau Police Station for law enforcement, Western Union for money transfers, and 808 Lockout and Keys for locksmith needs.