United States Postal Service

2.8
84 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 75-971 Henry St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
75-971 Henry St, Kailua Kona, HI
96740, United States

Hours

Reviews

2.8
84 reviews
5 stars
28
4 stars
11
3 stars
1
2 stars
4
1 star
40
  • JJ
    Jodi Johnston
    3 days ago
    1.0
    They failed to redeliver an expensive package, and then said it was there, and then said they couldn't find it, and then said it was there, and then said it wasn't there. Now my $1000 seems to have disappeared without a trace (the value and contents were disclosed to the, consequently, so they KNEW expensive jewelry was in there). Nobody will communicate and they act like if they keep ignoring me that I will go away. Well, I'm not going away. I have filed police reports, investigations, opened lost mail claims and will stay on this until somebody follows up. You stole from the wrong person this time.
  • ML
    Maria L
    Dec 22, 2025
    5.0
    Needed urgent certified mail out to mainland and they could not have been more patient, helpful, kind and most importantly— efficient :) Mahalo!
  • XJ
    xiaofan jiang
    Nov 21, 2025
    1.0
    The worst usps I have ever seen. The employees are rude and not make any sense. Never ever go back to this store anymore. This person is ridiculous
  • NS
    Nate Sweet
    Nov 19, 2025
    5.0
    The staff is always SUPER nice! Makes it a pleasure to visit. No idea why so many bad reviews. This post office is great!
  • LM
    Laura Mascari
    Sep 27, 2025
    1.0
    This USPS KONA is incompetent losses packages, doesn’t put yellow slips in your paid PO Box number. On 9/27 the clerk was rude with zero customer service skills, blaming the customer for not listing the right address instead of being solution oriented. Has bad attitude! I ALWAYS list full address 74-5577 Palani Rd then our PO BOX number and they even had my last name? TRAIN your employees to be efficient and provide elevate customer service👎🏽 I had my tracking number, tracking update reads “Delivered, In/at Maibox on 8/20. So where is my package?

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.