United States Postal Service

2.5
41 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 1300 Freedom Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1300 Freedom Ave, Jbphh, HI
96853, United States

Hours

Reviews

2.5
41 reviews
5 stars
12
4 stars
2
3 stars
2
2 stars
4
1 star
21
  • JB
    john baranet
    Dec 18, 2025
    1.0
    Constantly closing 1hr plus early making it nearly impossible to pick things up for a normal schedule.
  • MM
    Michelle
    Dec 16, 2025
    1.0
    Clerk is closing the door 20 minutes before the established closing time. Showed up at 3:40pm (they close at 4pm) and she stated no more customers are allowed in because she closes the door early so she can get off at 4pm. This is not professional at all. If the business is open until 4pm, the doors need to stay open until 4pm. You are a service worker and paid to accommodate customers. You are paid to take care of customers, not your best interest. Upper management will be notified.
  • AH
    Alexis Hickey
    Dec 9, 2025
    1.0
    They consistently close before there posted hours. I’ve been two days in a row. Yesterday at 1200 and they closed 30 minutes early. Today I went in at 1115 and they closed for a 2 hour lunch, reopening at 1330. This place is a joke. Service members are trying to get gifts out for the holidays and can’t. It should be shut down completely or undergoing new management immediately.
  • KN
    Kyle NICHOLAS
    Sep 3, 2025
    1.0
    This place is the definition of inefficient. If it takes you 10 minutes to mail 1x flat rate box with 10 customers in line you need a new clerk. This is the reason the USPS has so many issues, there is nobody effectively managing these offices.
  • AC
    Angelica Castro
    Oct 28, 2018
    5.0
    No lines and the lady at the front desk was nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.