United States Postal Service

3.2
117 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 330 Saratoga Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
330 Saratoga Rd, Honolulu, HI
96815, United States

Hours

Reviews

3.2
117 reviews
5 stars
49
4 stars
12
3 stars
7
2 stars
9
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are friendly and helpful, while others are reported as rude and unprofessional.

Efficiency

The post office is often understaffed, leading to long wait times, but some customers noted that service can be quick when staff are available.

Package Handling

Numerous complaints about lost or delayed packages, with some customers expressing frustration over the handling of important mail.

Accessibility

Convenient location with free parking, but limited hours and difficulty reaching staff by phone have been noted as issues.
  • AB
    A B
    Dec 26, 2025
    5.0
    Such nice Post Office in Waikiki to mail off souvenirs. The attendant was very friendly and I must say probably the best looking Postman that I have ever seen in my life. I am sure if a model agent ever mails a package from there they'll offer him a contract. Aloha 🤙😎
  • SH
    Sterling Hitchcock
    Dec 26, 2025
    4.0
    Understaffed but they got the job done. Took me <15 minutes to ship my Depop order.
  • MF
    Maura Furniss
    Nov 29, 2025
    5.0
    Raquel was fabulous. Kind and patient with customers and smiley.
  • ML
    Marvin Loch
    Sep 12, 2025
    1.0
    Someone vandalized our Land Rover Defender rental by tagging the word “Brits” on it. The tag came off. On top of that, a very young worker with a leaf blower blasted dust all over our car and left it dirty. The Mustang parked next to us had its window open, covering the passenger inside with dust, and the driver was furious. We paid a lot of money for this parking lot, but the experience was terrible. Definitely would not recommend
  • KK
    K
    Sep 9, 2025
    4.0
    Had a nice experience at the post office. The line was fairly long, but went by quickly. I was able to get my postcards postmarked and the employees were very nice.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.