The UPS Store

3.3
107 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3863 in Honolulu offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Navy Exchange Pearl Harbor.

Details

  • DeliveryNot available

Location

The UPS Store
4725 Bougainville Dr, Honolulu, HI
96818, United States

Hours

Reviews

3.3
107 reviews
5 stars
54
4 stars
7
3 stars
2
2 stars
0
1 star
44
  • GS
    Gavino Suarez
    Dec 31, 2025
    1.0
    Absolutely horrible!!! They can’t take accountability for anything. Had a package dropped off and they said they never received it. Had to provide proof of receipt, or else they would have never believed me. Later they said they are too busy to scan packages, so sometimes the packages go unscanned. Well it’s be 12 days with no scan. Horrible customer service. Lie after lie. They just go around the problem and don’t help at all. As a customer I expect a shipping carrier to do there job correctly. Unacceptable
  • JG
    Jesus Gomez
    Dec 14, 2025
    5.0
    Friendly, professional employees, always eager to help with a smile. 🤙
  • BN
    Bud Thats My Real Name
    Nov 4, 2025
    1.0
    Dishonest. I just realized today after months of using their service that theyve been charging me without notice “cost adjustment” I have 1 product i sell on ebay. Literally, packaged, all uniform, same weight, same size. Because ebay automatically organizes the cheapest shipping its a toss between usps and ups. I reviewed all of usps charges, theres no overage. But ups, half the time, theyres an overage, but the other half there isnt. Meaning they accepted Why is it that usps never charged overage? And why is it that ups themself half the time didnt have an overage? Its inconsistent. And low quality. And dishonest because i they charged me and i never knew all this time
  • MH
    Machine Happiness
    Oct 21, 2025
    5.0
    Great service! Friendly staff
  • SD
    Sandra Dougherty
    Oct 13, 2025
    1.0
    I just went to this store just now to drop off an important insured shipment Due to the value involved insurance requires the item should be double boxed I had the small box but needed a medium UPS shipping box in order to comply With insurance regulations They said they do not have any medium boxes or supply any UPS packaging at all They offered to sell me a box I am speechless what UPS store does not have supplies Appalling customer service Rude employees

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 7:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #3863 in Honolulu offer?

The UPS Store #3863 offers packing, shipping, printing, document finishing, mailbox rental, notary, shredding, faxing, and more.