DHL Express Service Point

Reviews

• TD

  Taylor Ditty

  Aug 8, 2022
  1.0
  Don't ever use DHL. I have had so many issues getting my packages. They will over charge you, take double the amount of time to deliver the package then they will quote you and then when your package reaches the destination city early, they will put a hold on your package so that you cannot receive it early. When I called customer service I was told the hold was "just because they felt like they wanted to make the delivery date the next day". Honestly just feels like a scam to me. Fedex is way more organized, faster and more reliable. Will never be using DHL again.
• MG

  maria garganta

  Dec 28, 2020
  3.0
  i haven’t received my package that was supposed to come today. worse experience & carrier .
• LU

  Leading An Unleashedlife

  Jan 6, 2020
  2.0
  I would like to start by saying that I wanted to give the lady at the counter who assisted me a Five Star rating. The only reason I am giving this place a two star is because it is wayyyyyyy tooooo confusing to find their location based on the GPS, NAV system and iPhone google maps. None of their directions were correct. If you need immediate assistance reaching their 800number customer service agents, expect, at times longer wait times and contradicting information. It took four days to locate my package. My package was supposed to be delivered to my residence by no later than Thursday. I called to get info on it late Thursday as it was still not delivered. I was told by one agent that my package would not be ready for redelivery or available for pick up until “LATE MONDAY”, I tried to explain to the agent that I had paid extra for faster shipping because I needed the gift no later than Friday, Monday would be too late. He said, “unfortunately, there is nothing we can do since the item will be in his truck until some time late Monday afternoon, there is no redelivery for this item until Monday or self pick up until Monday as well.” That was very disappointing since we had spent extra for faster shipping. He then said he would send me an email within 15 minutes with the address to the location of where I could pick up my items. Friday evening I called the 800# to get the address since I never received the email as promised and was told that I could have indeed picked up the package on Friday if I had called earlier but the location was set to be closing within minutes. 🥺😳 No pick up deliveries on the weekends so “Monday EVENING, possibly Tuesday for pick”. I was upset at that point. Monday came and I drove around and around and around utilizing FOUR different devices with NAV systems, GPS, and google maps and still nothing. SO, if are looking for this location, I suggest you Park at Starbucks or anywhere you find parking here and walk completely around the building as if you are headed to the airport and use the walkway underneath the parking ramp, get to the stop where you see UPS and take a right and follow it until you see the dhl. If you are driving, PASS the Starbucks ( don’t listen to your GPS) as you make it pass the parking lot on your right, you will come upon a ramp to park in the second level, THAT IS WHERE YOU WANT TO TURN, DON’T go up the ramp but rather use the tiny driveway/alley street between the ramp and the next building. You will feel as if you are entering an employee only section of parking and warehouses, drive halfway down and you will see UPS on the left, that is where you take a RIGHT and drive slowly until you see yellow DHL vans parked outside. The DHL sign was covered by a couple of huge trucks on this day but once inside the lady was friendly and if noone is at the desk, ring the door bell.
• AC

  Aisha Ceesay

  May 8, 2019
  1.0
  Such a terrible experience. I was expecting my package on Wednesday and while in my room looking out the windows saw 2 DHL vans speeding out of our neighborhood and I ran downstairs expecting to find my package at the door, only to find a slip of paper saying sorry we missed you. I was home with all my 5 kids if only you rang the door bell 🛎 I’ll would have gotten my package on time. Very rude. I wish I could’ve given no star at all.