DHL Express Service Point Honolulu

Reviews

• MO

  MBC Office

  2 days ago
  5.0
  What a wonderful experience working with Robin at the office! He was truly a blessing…so helpful, courteous and patient. If you ever open an office in Kapolei, send him with it!
• AA

  ARC15

  4 days ago
  5.0
  DHL helps me get my packages delivered quickly and good condition. They have great customer service. The same worker always helps me when I go there to pick up my packages. He always recognizes me and greets when I enter and helps me to collect my packages quickly.
• JB

  Joe Barrancotto

  Apr 3, 2026
  5.0
  I was rushing to drop off a package at King street location. I was so grateful to be able to park stress free in the 20 minute free parking spots out back indicated with the yellow cones. Made it super easy and convenient and the staff was great!
• DD

  dchrystalt

  Mar 31, 2026
  5.0
  First time using DHL service and I must say, Robin has made it very pleasant, welcoming and helpful. Explained and helped with the process of mailing my docs. Great customer service. Thank you Robin!
• RF

  Rafael Finha

  Mar 24, 2026
  1.0
  Tracking code 9933991841 and 6228012991 I want to file a formal complaint regarding my delivery, and this is not the first time this has happened. Last week, the driver already marked a delivery attempt that never happened. I contacted DHL, provided all the necessary information, and even requested that the driver call me upon arrival. The delivery was then rescheduled to March 20, and later to March 23 due to weather conditions. Today, I was again waiting outside my house for 5 hours specifically to avoid any issues, and once again the tracking was updated to “delivery attempted but no response.” He lied twice, claiming there was a gate on my street and that he needed a code to get in! I had already sent a video proving his lie the first time, and he lied again! This is simply not true. No one came, no call was made, and no delivery notice was left at my address. I had already provided clear instructions, including my phone number, and explicitly asked to be called when the driver was nearby. In addition, I recorded and submitted a video in advance clearly showing that there is no gate or restricted access at my address. Despite this, the same false delivery status was recorded again. This is a repeated pattern of inaccurate reporting and unacceptable service. It is extremely frustrating and unacceptable that, even after providing all the information and evidence, the same issue continues to happen. This cannot continue without consequences. This situation requires immediate attention and accountability. I expect DHL to thoroughly investigate this matter and take appropriate action regarding the driver responsible for these repeated false delivery attempts. I also expect a clear explanation of what happened and confirmation that my shipment is being properly handled moving forward. I request a prompt response and a proper resolution to this issue.

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