Brand Certified
United States Postal Service
3.2(63 reviews)
Certified by United States Postal Service • Apr 26, 2026
Business Details
154 Waianuenue Ave, Hilo, HI
96720, United States
Certified by United States Postal Service • Apr 26, 2026
(800) 275-8777
Certified by United States Postal Service • Apr 26, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Apr 26, 2026
About
Certified by United States Postal Service • Apr 26, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 154 Waianuenue Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Apr 26, 2026
Hours
Certified by United States Postal Service • Apr 26, 2026
Monday9:00 AM - 4:00 PM
Tuesday9:00 AM - 4:00 PM
Wednesday9:00 AM - 4:00 PM
Thursday9:00 AM - 4:00 PM
Friday9:00 AM - 4:00 PM
Saturday12:30 PM - 2:00 PM
SundayClosed
Reviews
3.2
63 reviews
5 stars
28
4 stars
8
3 stars0
2 stars
5
1 star
22
- EBEd BonserJan 25, 20261.0Sad what the Post Office delivery has become. My wife sent a package to me priority mail. Initially told I would get in one week. 3 weeks later I still haven't received it. The tracking service showed it in transit at one spot for 10 days. Practically impossible to get any customer service.
- FJFaith JohnsonJan 10, 20261.0Shipped Multiple packages from December 2025 to Now which is January 2026, 3 out of 5 packages were lost before even being sent to honolulu... Someone is stealing packages!
- MKMelanie KaaukaiNov 29, 20255.0Hilo post office. The counter clerks are very helpful, friendly. We always get our mail on time . I use my Post Office always to mail out my boxes and family that lives in Idaho . Received mail from my local postal service. It is always on time😇😇❤️
- MHMariner HawkinsJun 2, 20252.0I’ve had a couple bad experiences with this Post Office. By far the worst and the one that instills the least confidence is when I was notified that my package had been delivered to this postal location just before Christmas. I actually had several items delivered (Amazon) and they were all presents for family and friends. When I went to pick up the items, I didn’t see the yellow slip in my box so I went to the window to see what was up. The gentleman at the desk informed me that the package had already been picked up! Long story short, the slip had been put in someone else’s box and they were only too happy to take it to the window and receive their new Xmas gifts. I didn’t get an apology, any offer of compensation, nor did I even get the satisfaction of an admission of fault. I was told to fill out a bunch of forms and turn them in to possibly be compensated for a fraction of the value. In the end I did what most would and just called Amazon. They sent a new shipment at no cost and with little hassle. The contrast between a government agency and a company that competes in the market place is stark!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
Where is the United States Postal Service located in Hilo?
The United States Postal Service is located at 154 Waianuenue Ave, Ste 1, Hilo, HI 96720.
What are the operating hours of this postal office?
This postal office is open Monday through Friday from 9:00 AM to 4:00 PM, and on Saturdays from 12:30 PM to 2:00 PM. It is closed on Sundays.
Can I apply for a first-time U.S. passport at this location?
Yes, this Post Office accepts first-time passport applications and usually provides passport photo services by appointment.
Do I need an appointment for passport services here?
Yes, most passport services require scheduling an appointment online. Limited walk-in hours are also available at select locations.
How much does a passport photo cost at this Post Office?
The fee for a passport photo is $15 at USPS locations.
Can I rent a PO Box at this location?
Yes, you can apply for a PO Box either online or in person at this Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations provide 24/7 lobby access to PO Boxes, but access hours can vary by location. Please check with this Post Office for details.
What nearby attractions can I visit around the United States Postal Service in Hilo?
Nearby attractions include Mauna Loa Observatory, Kalakaua Park, and the Federal Building. These can be convenient stops before or after your visit.
What nearby services might be useful when visiting this Post Office?
Nearby services include financial institutions like First Hawaiian Bank and HomeStreet Bank, as well as professional services such as Sky Makai Photography and Akahai Emotional Wellness.
How can nearby government buildings assist me when I visit the Post Office?
Nearby government offices like the Federal Building and US Interior Department may provide complementary services such as public records or assistance, beneficial for government-related matters alongside postal needs.
Brand Certified Facts from United States Postal Service
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