United States Postal Service

3.3
60 reviews
Person picking up a package from USPS smart lockers

About

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Visit your local Post Office™ at 1299 Kekuanaoa St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1299 Kekuanaoa St, Hilo, HI
96720, United States

Hours

Reviews

3.3
60 reviews
5 stars
30
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3
3 stars
2
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1 star
22
  • NN
    Nikhil Narahari
    Nov 17, 2025
    5.0
    Really love our Hilo Kekuanaoa Post Office. The people that work there are always super friendly and helpful, an do particularly enjoy the convenience of the automated postage machine that let's me send any kind of mail or packages quickly and easily
  • DC
    david chrash
    Mar 19, 2024
    1.0
    Poor service.Lost more items than I can list.They lost it, you need to find it!!!!!
  • NC
    Neale Chaudhury
    Feb 18, 2024
    5.0
    Have had excellent experience - staff were extremely professional, courteous and very helpful. One obeservation - maybe please hire more people because the line gets really long and if all counters are manned maybe faster service.. apart from that excellent experience. Thank you.
  • JH
    Jonathan Horrell
    Jun 21, 2019
    4.0
    These guys are troopers. Best service I've had at any post office, but looks like they're constantly understaffed and overwhelmed by the sheer number of customers. The office itself doesn't seem adequate to handle the volume of business it gets. If anyone in a position of power reads this; please, please, please get these guys some help, (and give them a raise,) and expand the facility.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.