United States Postal Service

3.4
122 reviews

About

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Visit your local Post Office™ at 91-760 Papipi Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
91-760 Papipi Rd, Ewa Beach, HI
96706, United States

Hours

Reviews

3.4
122 reviews
5 stars
62
4 stars
13
3 stars
1
2 stars
7
1 star
39
  • EE
    E
    Nov 6, 2025
    5.0
    I specifically chose to go to this location because of the good reviews of customer service. And I was right! Short lines, calm environment and John was so friendly. 5 stars all the way!
  • KS
    Katherine Stockford
    Sep 24, 2025
    5.0
    I've only been a few times, but have had a good experience each time. The first time they patiently helped me get everything I needed to send in some legal documents and pre-paid envelopes I needed to include. Another time I needed to pick up a prescription my mother sent to my house by accident, and they were great then as well. There are so many moving parts in the postal service, I never expect them all to go well, but specifically the front desk folks at this office are lovely!
  • OT
    Obie Tric
    Aug 5, 2025
    1.0
    I came in with a Certified Mail form (PS Form 3811 and 3800) that I’ve used many times before without issue. As I approached the counter, the clerk told me I must have a label printed in advance or I’d be charged, despite the fact that I’ve done this exact process here multiple times without a problem. I calmly asked if I could use the available labels, and she refused, stating, “We’re not going to do it that way, we’re going to do it the right way.” The tone was dismissive, and the refusal to process my mail was unjustified and unprofessional. For the record: refusing mail service without legitimate cause is a violation of USPS internal policy and federal law. Under 39 U.S. Code § 403, the USPS is obligated to “provide prompt, reliable, and efficient services to patrons in all areas.” This includes Certified Mail service. According to the Postal Operations Manual (POM 123.1): “Post offices may not refuse to accept properly prepared mail.” The green certified form (PS 3811/3800) is designed to be used at the counter, and clerks are required to assist in processing it, not force customers to buy pre-printed labels or redirect them unnecessarily. It’s clear this employee either lacks proper training or is willfully ignoring policy. Either way, this falls under service refusal and may even warrant internal investigation. I hope the Postmaster reviews this complaint seriously, as denying legally mandated services to the public is unacceptable.
  • JJ
    Jose Jaen
    Jul 25, 2025
    5.0
    Long story short, my mailbox lock was changed out without me knowing (newly moved) so I reached out to this post office several times but once I spoke to Lian (I hope I’m spelling it right) she got me the help I needed and I picked up my Keys without any hassle! Thank you so much!!!
  • TT
    Twistedfreak
    Jul 17, 2025
    5.0
    In and out quickly with a smile.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.