Corporate OfficeAssisted Living FacilityNursing HomeRetirement CommunitySenior Citizen Center
Porthaven is a group of exceptional care homes, where the high standard of care we provide is matched by the quality of our purpose-built homes. We want our residents to feel safe, secure, valued and cared for at all times, whatever their individual needs might be.
Porthaven is among the leading care providers in the country, and our beautifully designed
homes are run professionally, responsibly and, most importantly, with integrity and kindness.
Our trained and qualified staff are able to offer exemplary care at each of our homes. Our
focus on individual residents' care needs, welfare and happiness drives everything we do and is what makes us different.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.