Certified by Henllys Way Post Office • Jun 21, 2026
About
Certified by Henllys Way Post Office • Jun 21, 2026
Post OfficeBankBusiness Banking Services
Henllys Way Post Office is your one-stop shop for mail and parcels, travel money, identity services and banking. We offer multi-carrier parcel and mail services with Evri, DPD and Royal Mail. In branch you'll also find bill payments and top-ups, passport applications (Check & Send), document certification and identity verification and travel insurance.
Location
Certified by Henllys Way Post Office • Jun 21, 2026
Guaranteed delivery by 9am
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ50 compensation included for delivery by 9am
Optional consequential loss cover up to ÂŁ10,000
Guaranteed delivery by 1pm
Track & Trace – follow your item from sending to receiving
Signature on delivery – check it online after 10 minutes
Guaranteed Saturday delivery for an additional fee
Refund if your item isn’t there on time
Up to ÂŁ750 compensation included for delivery by 1pm
Optional consequential loss cover up to ÂŁ10,000
Track & Trace – follow your item from sending to receiving
Includes loss or damage cover up to ÂŁ200
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
100% refund if your item is not delivered on time for express9, 10 and AM services, 50% refund for express24
Capture photo on delivery and available to see on request
Track the full delivery journey of your item
Includes loss or damage cover up to ÂŁ150
Option to buy additional cover up to ÂŁ2,500
Send individual parcels up to 30kg
25% refund if your item isn’t delivered on time
Capture photo on delivery and available to see on request
If I could give this post office a zero star rating I would. Went in to get a passport check and send at 9am, only one person working in the branch and no other customers. Staff member refused to do it saying that he was on his own and it would take him too long to process (he said 25 mins) and he might need to serve other customers when they came in. He suggested that I came back between specific hours of 11-12 or 3.30-4.30 when he *might* be able to do it. He was almost gleeful that he couldn't do it, he had a real not my problem attitude. I suggested that if they don't offer this service all day, it should be advertised as such on the website, but again it "wasn't his problem". I went to another post office branch in Cwmbran town centre & the whole thing was done and dusted in just over 5 mins. The Henllys branch needs to do better!
AG
astro Gamer
Aug 29, 2023
2.0
I don't like it. The people in there are mostly rude and there is one person that I always go to who is nicer than the rest. I hate this world. I rate 2 stars because that one staff is nice to me the rest arent
AP
Ann Pleas
Nov 3, 2021
5.0
Love this post office. So friendly and professional
KW
keith wright
Jun 27, 2021
1.0
Terrible service and website opening hours are completely untrue
Frequently Asked Questions About Henllys Way Post Office
How much cash can I withdraw at a Post Office counter?
The amount you can withdraw in a Post Office branch will depend on any withdrawal limits in place on the specific account you hold with your bank. If you’re unsure, please contact your bank directly to check.
Do I get charged for making cash withdrawals at Post Office?
No charges are taken at the counter however some banks may charge.
For details, please check directly with your own bank.
How do I deposit a cheque at Post Office?
To deposit a cheque, you’ll need to bring the following to your nearest branch:
*The cheque
*A completed deposit slip from your bank, if applicable. Please contact your bank to request paying-in slips as these are not held in Post Office branches
*A cheque deposit envelope for your bank (these are available from your own bank or the majority are stocked in Post Office branches)
Please do not enclose cash. Full instructions can be found on the cheque deposit envelope.
Simply hand over your sealed cheque deposit envelope to the Post Office who will provide you with a receipt for your cheque deposit envelope.
Why did my Post Office refuse to issue change?
If you’ve registered for the Change Giving service, you shouldn’t be refused change at your nominated Post Office branch.
You may have been refused if you’re not signed up to this service. If you’d like to do so, contact your bank directly to find out whether they offer the service and how to sign up.
If you’ve signed up but aren’t using your nominated branch, it’s at that branch’s discretion whether they have enough change available to fulfil your request.
To get more information about your bank’s services and Change Giving, contact them directly.
What is the Post Office Change Giving service?
If you’re a business banking customer and you regularly need to exchange cash for coins, you can do this at the Post Office with selected banks using our Change Giving and Change Giving “Lite” services.
What are the opening hours of Henllys Way Post Office?
Henllys Way Post Office is open Monday to Friday from 9:00 AM to 5:30 PM, and on Saturday from 9:00 AM to 1:30 PM. It is closed on Sundays.
What payment options are accepted at Henllys Way Post Office?
The Post Office accepts American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
Can I make fee-free cash withdrawals at Henllys Way Post Office?
Yes, the Post Office provides the UK's largest fee-free cash withdrawal network through its branches, including Henllys Way Post Office. However, some banks may charge fees, so it's advised to check with your bank.
How do I deposit a cheque at Henllys Way Post Office?
To deposit a cheque, bring the cheque, a completed deposit slip from your bank if required, and a cheque deposit envelope for your bank. Hand the sealed envelope at the branch, and you'll receive a receipt.
What is the Change Giving service at the Post Office?
The Change Giving service allows business banking customers to exchange cash for coins at selected Post Office branches. Customers need to sign up with their bank to use this service at their nominated branch.
Does Henllys Way Post Office offer in-store pickup services?
Yes, Henllys Way Post Office offers in-store pickup services for customers.
Which nearby convenience stores can I visit when at Henllys Way Post Office?
Nearby convenience stores include SPAR St Dials and SPAR Cwmbran, which offer retail and eat-and-drink options. They can be convenient spots to visit before or after your Post Office trip.
Are there nearby currency exchange options close to Henllys Way Post Office?
Yes, Post Office Travel Money is close by and provides currency exchange services, making it convenient if you need foreign currency along with postal services.
What local parks can I enjoy near Henllys Way Post Office?
Cwmbran Park and Sandybrook Park are nearby green spaces where you can relax or engage in recreational activities before or after visiting the Post Office.
Which other services or businesses are located near Henllys Way Post Office?
Nearby are the Western Union bank for money transfers, Willowlane Designs and Buddy Gorgeous flower shops, and the Cwmbran Community Centre for community activities and gym facilities.
Brand Certified Facts from Henllys Way Post Office
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Certified June 21, 2026Yext Knowledge Graph
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